Team Leader Admissions

MercyCare Ltd.; Western Australia; Hybrid; AUD 80,000 - 120,000; Full time

Benefits offered by this job

Not-for-profit salary packaging up to

Wellbeing Program including discounted

Job summary

MercyCare Ltd. is seeking an engaged leader to drive growth in Support at Home and Residential Aged Care through targeted engagement and strong partnerships. You will ensure a seamless client journey from initial enquiry to admission, leveraging market insights to shape strategies and referral pathways.

You will build relationships, monitor performance via CRM, and promote services while identifying opportunities to improve care delivery and outcomes.

Qualifications

• Cert IV in Business, Administration, Marketing or equivalent is highly desired.
• Demonstrated team management experience.
• Experience supporting planning, development and execution of marketing initiatives.
• Strong networking capabilities and the confidence to promote services.
• Drivers Licence
• National Police Clearance (issued within the last six months).

Responsibilities

• Drive growth of Support at Home and Residential Aged Care through engagement initiatives and stakeholder collaboration.
• Ensure a seamless client experience from first enquiry to service commencement or admission.
• Use market insights to shape engagement strategies and strengthen referral pathways.
• Plan and deliver marketing initiatives and identify opportunities to improve service delivery.
• Build relationships, analyse performance and provide insights to guide decisions.

Skills

Team leadership

Networking

Marketing planning

CRM data analysis

Stakeholder engagement

Education

Cert IV in Business, Administration, Marketing or equivalent

Tools

CRM systems

Job description

When you join MercyCare, you become part of something bigger than a job. You join a community of people who show up for Western Australians at the moments that matter most - from early learning and disability support, to family, community and aged care services. We live by our values of respect, integrity, compassion, justice, excellence and courage, and we are committed to safeguarding and protecting children, young people and vulnerable people in our community.

About the role

Play a key role in driving the growth and development of our Support at Home and Residential Aged Care services through targeted engagement initiatives and strong stakeholder collaboration. You’ll ensure a seamless experience for clients and residents from first enquiry through to service commencement or admission.

Working closely with internal leaders and external partners, you will use market insights, and an understanding of client needs to shape effective engagement strategies, strengthen referral pathways, help plan and deliver marketing initiatives and identify opportunities to enhance service delivery. Your ability to build relationships, analyse performance and provide meaningful insights will help guide decision-making and support the long-term success of our services.

About you

You are a people-focused leader who combines commercial awareness with genuine empathy, bringing the ability to build relationships, develop teams and drive positive client outcomes.

You have a sound understanding of the aged care sector, including Support at Home and Residential Aged Care programs, funding and admission requirements, with experience managing referral pipelines and driving resident conversions and admissions. You’ll be confident using data and CRM systems to monitor performance and inform decisions, you bring strong communication and stakeholder engagement skills with the ability to work collaboratively with operational teams and promote services and identify opportunities for growth.

Your key experience will include:

• Cert IV in Business, Administration, Marketing or equivalent is highly desired
• Demonstrated team management experience, including leading, coaching and developing a team
• Experience supporting the planning, development and execution of marketing initiatives
• Strong networking capabilities and the confidence to promote services and develop referral opportunities
• Drivers Licence
• National Police Clearance (issued within the last six months)

About the benefits

You'll become part of an inclusive, Western Australian Not For Profit team. Our MercyCare Promise focuses on our people being connected and empowered to make a positive difference in the heart of our local communities.Joining us means you’ll have access to:

• Not for profit Salary Packaging options up to $15,900 plus over $2,000 meal and entertainment benefits
• Childcare discounts for your little ones
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

How To Apply

Click "Apply Now", to go to our website and share your application. Upload your CV first and your details will prepopulate for you.

Applications close 8 December 2026 but apply early as recruitment may begin sooner. Applications must be received online.

MercyCare values individuality. If you experience neurodiversity or live with a disability and would like accommodations to apply contact [e-mail]

When life needs care, we are there

As a leading Western Australian "for purpose" organisation with a 175-year history, our story continues through the care and services provided by our teams. We support all Western Australians throughout life’s journey and invest in creating a values-driven workplace where you can belong, grow and thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and diverse ages, cultures, faiths, abilities, genders and sexualities.