Home Care Scheduler - East

MercyCare Ltd.; Western Australia; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Not-for-profit Salary Packaging up to

Childcare discounts

Additional leave options

Career development & training

Wellbeing program & discounted health

Job summary

MercyCare Ltd. is seeking a Rostering Coordinator in Western Australia to build and manage staff rosters, allocate shifts and match team members to customers. You will quickly respond when plans change, treating it like a puzzle of people, shifts and priorities.

You will thrive if you’re organised, calm under pressure, and excel at communication and teamwork. A Certificate III in Office Administration/Business is desirable, with access to on-call and weekend rosters.

Qualifications

• Rostering experience in aged care or community services.
• Excellent communication and customer service skills.
• Certificate III in Office Administration, Business or equivalent (desirable).
• National Police Clearance obtained within the last six months.
• Availability to participate in on-call and weekend rosters.

Responsibilities

• Build and manage staff rosters and allocate shifts.
• Match the right team members to customers and respond to plan changes.
• Collaborate with teams to keep operations moving smoothly.

Skills

Rostering experience

Attention to detail

Problem-solving

Communication skills

MS Office & online systems

Education

Certificate III in Office Administration/Business

Tools

Microsoft Office Suite

Job description

When you join MercyCare you become part of something bigger than a job. You join a community of people who show up for Western Australians at the moments that matter most – from early learning and disability support, to family, community and aged care services. We live by our values of respect, integrity, compassion, justice, excellence and courage, and we are committed to safeguarding and protecting children, young people and vulnerable people in our community.

About the role

If you’re someone who loves making things work, this could be the role for you. You will be the person behind the scenes keeping everything moving. Build and manage staff rosters, allocate shifts and match the right team members to the right customers, while responding quickly when plans change. Think of it as putting together a giant puzzle except the pieces are people, shifts, customers and changing priorities!

About you

You’re naturally organised, enjoy solving problems and don’t mind when the plan changes halfway through the day. You can stay calm when things get busy, communicate clearly and enjoy working with others to find a practical way forward. Your key experience will include:

• Rostering experience, ideally within aged care or community services
• Strong attention to detail, accuracy and time management
• Initiative and confident problem-solving skills
• Excellent communication and customer service skills
• Strong Microsoft Office Suite and online systems capability
• Certificate III in Office Administration, Business or equivalent (desirable)
• Availability to participate in an on-call and weekend rotating roster
• National Police Clearance obtained within the last six months

About the benefits

You’ll become part of an inclusive, Western Australian organisation committed to making a difference in our local communities. Our MercyCare Promise ensures our people are connected and empowered to make a difference in the heart of our communities. You’ll also enjoy access to:

• Not for profit Salary Packaging options up to $18,000
• Childcare discounts for your little ones
• Options to purchase additional leave
• Career Pathways, Professional Development and Training
• Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

Applications close 5 December 2026

MercyCare values individuality. If you experience neurodiversity or live with a disability and would like accommodations to apply, contact us at [e-mail].

When life needs care, we are there

As a leading Western Australian “for purpose” organisation with a 175-year history, our story continues through the care and services provided by our teams. We support Western Australians throughout life’s journey and invest in creating a values-driven workplace where you can belong, grow and thrive.

We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and diverse ages, cultures, faiths, abilities, genders and sexualities.