Residential Solar Installations Delivery Lead

Intellihub Group; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Zelora in Australia is seeking a Field Delivery Coordinator to manage the customer journey from sales handover to installation and closeout. You will coordinate customers, installation partners, suppliers and internal teams to deliver projects safely and on time.

Reporting to the National Field Delivery Manager, you will oversee scheduling, communications, logistics and compliance while maintaining accurate records and ensuring a seamless customer experience.

Qualifications

• Experience coordinating high-volume residential solar, battery, construction or field service projects from handover to completion.
• Ability to manage multiple jobs simultaneously, coordinating customers, installers, materials and schedules to meet delivery timeframes.
• Strong stakeholder management across customers, contractors, suppliers and internal teams.
• Experience managing operational documentation, rebate applications and work-order systems.
• Ability to understand technical documentation and BOM requirements.
• Excellent organisational and time management with strong attention to detail.
• Proactive approach to resolving issues and improving processes and outcomes.
• Strong communication and customer service skills with the ability to build positive relationships.
• Collaborative mindset with commitment to safety, compliance and quality standards.

Responsibilities

• Coordinate site assessments, installations, commissioning and rectification works.
• Manage customer communication, scheduling and delivery milestones from sale through to completion.
• Liaise with installers, contractors, suppliers and internal teams to ensure on-time delivery and high standards.
• Monitor installation progress, resolve delivery issues and manage risks and schedule changes.
• Prepare and process network applications, rebate claims, STC documentation and other compliance requirements.
• Manage installation logistics, equipment ordering and material availability.
• Maintain accurate project records, work orders and customer documentation.
• Verify installation completion and ensure all compliance, handover and closeout requirements are met.
• Investigate and resolve customer enquiries, coordinating follow-up actions.
• Identify opportunities to improve delivery processes, customer experience and outcomes.

Skills

Solar project coordination

Stakeholder management

Organisational skills

Problem solving

Communication skills

Time management

Safety compliance

Tools

Work-order systems

Job description

Zelora in Australia is seeking a Field Delivery Coordinator to manage the customer journey from sales handover to installation and closeout. You will coordinate customers, installation partners, suppliers and internal teams to deliver projects safely and on time.

Reporting to the National Field Delivery Manager, you will oversee scheduling, communications, logistics and compliance while maintaining accurate records and ensuring a seamless customer experience.