Residential Service Manager

Pinangba; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation package

Retention bonuses

Onsite accommodation

Job summary

Pinangba is seeking an experienced Residential Service Manager for Star of the Sea Elders Village on Thursday Island. You will lead a multidisciplinary team delivering values-based, person-centred aged care, with a strong focus on Aboriginal and Torres Strait Islander communities.

You will drive quality governance, regulatory compliance, occupancy, and compassionate care, while mentoring frontline staff. This permanent role offers a relocation package, sign-on bonus, and opportunities to

Qualifications

• Experience in managing aged care or healthcare services
• Experience working with Aboriginal and Torres Strait Islander clients and communities
• Experience coordinating care within a large team
• Ability to lead, mentor and coach frontline staff
• Proven governance, quality and compliance capabilities
• Probity checks and key personnel requirements

Responsibilities

• Lead a multidisciplinary team of nurses, carers and support staff to provide outstanding resident care
• Ensure quality, regulatory compliance and governance through audits and best practice
• Drive occupancy and financial sustainability while overseeing maintenance, hospitality and lifestyle programs

Skills

Leadership

Staff management

Mentorship

Cultural competency

Community engagement

Quality governance

Aboriginal and Torres Strait Islander

Education

Bachelor of Nursing or equivalent qualification

Job description

RELOCATION OPPORTUNITY - THURSDAY ISLAND, FAR NORTH QLD

Residential Service Manager | Pinangba Services | Star of the Sea Elders Village

• Employment Term: Permanent Full-time
• Location: Thursday Island (Please understand the location of the role before applying)
• Remuneration: Competitive Salary + Super + NFP Salary Packaging
• Experience: Aged Care, Indigenous Health, Strong Leadership

Additional Benefits

• Sign On Bonus $2000
• Retention Bonuses $27,500 paid in instalments over 24 months.
• Relocation Package up to $5000 available to those needing to relocate to Thursday Island
• Affordable onsite accommodation available (no pets)
• Additional Remote living and relocation benefits may also apply through NFP salary packaging

Pinangba services are inviting applications from experienced facility managers to join our Star of the Sea Elders Village. We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of UnitingCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.

Star of the Sea Elders Village sits high above the ocean on Thursday Island, where two wings of large rooms hug the cliffside, offering sweeping views of the sky above, the sea below, the coral reefs and the palm trees.

Our residents are a vital part of the wider community and participate in cultural events such as the Coming of the Light Festival. Traditional culture and knowledge are respected and supported, with activities based on what is important to you, from basket weaving to traditional dancing, storytelling to music, hymns and songs.

We take pride in empowering Elders in your day-to-day lives and improving health outcomes for Torres Strait Islander communities. We understand that we must care for not just the body, but the spirit and the whole community’s wellness.

About the role

In this role prioritising cultural knowledge and community connection. You’ll work with your front-line team to provide outstanding care to residents, promoting a culture of values-based, person-centred care.

Through your knowledge, you’ll promote a high standard of quality and compliance, ensuring your facility meets all regulatory requirements through best practice clinical care and audit activities. You’ll ensure strong financial sustainability by driving community engagement to support occupancy whilst overseeing property maintenance, hospitality and lifestyle programs.

Working closely with your senior clinicians, you’ll lead a team of nurses, personal carers and support staff, ensuring their ongoing performance by providing coaching and direction to enable their success.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of themost trusted communityandresidential careprovidersin Australia.

Role requirements

With a solid background in aged care, your leadership skills have seen you grow and develop similar sized services with a focus on quality and person-centred care. Your mentorship and coaching of frontline leaders have resulted in strong service performance, with sound quality outcomes and care governance. You’re confident tackling complex and conflicting priorities throughout your day, pooling your resources to meet deadlines.

• Bachelor of Nursing, or equivalent qualification OR solid experience in the management of a residential aged care or healthcare service
• Experience working with Aboriginal and Torres Strait Islander clients and communities
• Experience coordinating care provision within a large team
• Confidence to manage staff, conflict, pressures and competing priorities
• Ability to provide leadership, support and mentorship to other team members
• Satisfy the relevantprobitychecks requiredbylegislationororganisationalpolicy
• In accordance with requirements outlined by the ACQSC and / or the NDIS this role is considered as Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures.
• Aboriginal and Torres Strait Islander peoples strongly encouraged to apply

Make a meaningful difference with Pinangba

Child safe, Child friendly

• UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .