Residential Service Manager

UnitingCare Queensland; Cherbourg Aboriginal Shire; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation package

Salary packaging options

Retention bonuses

Job summary

Pinangba Services, Ny-Ku Byun Elders Village within the UnitingCare Queensland network, seeks a Residential Service Manager to lead daily operations and deliver culturally respectful, person-centred care for Elders in Cherbourg.

You will guide quality, governance and service performance, ensuring regulatory compliance while driving continuous improvement and financial sustainability. Lead a multidisciplinary team and foster strong community partnerships.

Qualifications

• Strong leadership of multidisciplinary teams in aged care or healthcare.
• Demonstrated financial budgeting and resource management.
• Knowledge of continuous quality improvement practices.
• Commitment to resident-centred care and cultural safety.

Responsibilities

• Lead day-to-day operations of Ny-Ku Byun Elders Village to deliver high-quality, culturally responsive care.
• Oversee quality, compliance, care governance and service performance for accreditation.
• Manage occupancy, resources and financial sustainability of the service.
• Coach and develop nursing, care and support staff to enable success.
• Build strong relationships with Elders, families and community to ensure respectful care.

Skills

Leadership

Financial management

Quality improvement

Resident-centred care

Staff development

Communication

Team collaboration

Cultural awareness

Education

Tertiary qualification or equivalent experience

Job description

Residential Service Manager | Pinangba Services | Ny-Ku Byun Elders Village

• Employment Term: Permanent Full Time
• Location: Cherbourg – Ny-Ku Byun Elders Village
• Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging

Additional Benefits

• Sign On Bonus $2,000
• Retention Bonuses $27,500 paid in instalments over 24 months
• Relocation Package up to $5,000 available to those needing to relocate
• Additional remote living and relocation benefits may also apply through NFP salary packaging

Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of BlueCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.

Ny-Ku Byun Elders Village , meaning ‘Our Home’, is located in the Aboriginal community of Cherbourg, where One Community, Many Tribes reflects the strong community connections at the heart of the village. Ny-Ku Byun provides high-quality aged care in a welcoming, home-like environment centred on our Elders, families and community.

We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About the role:

As Residential Service Manager, you’ll lead the day-to-day operations of Ny-Ku Byun Elders Village, working alongside your team to provide high-quality, culturally responsive and person-centred care to our Elders.

You’ll provide leadership across quality, compliance, care governance and service performance, ensuring the facility meets regulatory and accreditation requirements while supporting continuous improvement and strong operational outcomes. You’ll also oversee the financial sustainability of the service, including occupancy, resources and the effective delivery of hospitality, lifestyle and support services.

Working closely with your senior clinicians and frontline leaders, you’ll lead and develop a multidisciplinary team of nurses, personal carers and support staff, providing coaching, direction and support to enable their success.

At the heart of the role is building strong relationships with Elders, families, employees and community, ensuring Ny-Ku Byun continues to provide quality care that respects individual needs, culture and connection to community.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

Role requirements:

With a strong background in residential aged care or healthcare service management, you’ll bring demonstrated leadership capability and a genuine commitment to quality, person-centred care. You’ll be confident leading multidisciplinary teams, managing operational and financial priorities and supporting your people to deliver strong service outcomes.

• Relevant tertiary qualification OR equivalent experience in high-level service delivery and quality – Essential
• Extensive leadership and management experience within residential aged care or a comparable care environment – Essential
• Demonstrated financial capability, including operational budget management – Essential
• Experience working within and leading a multidisciplinary team – Essential
• Strong understanding of resident-centred care and residential aged care service delivery – Essential
• Knowledge of continuous quality improvement practices – Essential
• Strong interpersonal, communication and problem-solving skills
• Experience working with Aboriginal and Torres Strait Islander clients and communities
• Ability to provide leadership, coaching and mentorship to team members
• Ability to satisfy relevant probity checks required by legislation or organisational policy – Essential
• In accordance with requirements outlined by the ACQSC and/or NDIS, this role is considered Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands ofBlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

_ Diversity & Inclusion _

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email [e-mail]

_ Safe workplace _

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

_ Commitment to Safeguarding _

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.