Quality Care Advisor

Pinangba; Townsville City; Hybrid; AUD 82,000 - 84,000; Full time

Benefits offered by this job

Salary packaging

Superannuation

Allowances

Employee discounts

Job summary

Pinangba, part of the BlueCare family, is seeking a Quality Care Advisor to provide expert clinical, quality and cultural governance guidance across residential aged care services in Queensland. The role focuses on risk management, accreditation readiness and regulatory compliance to improve resident outcomes.

Ideal candidates will have a Bachelor of Nursing with AHPRA registration and at least three years' RN experience in aged care, plus demonstrated capability in audits, quality standards and

Qualifications

• Bachelor of Nursing with current AHPRA registration required.
• Minimum 3 years' experience as RN in residential aged care.
• Demonstrated experience with audits, accreditation and regulatory processes.
• Strong knowledge of aged care legislation and quality standards.
• Demonstrated cultural capability with Aboriginal and Torres Strait Islander communities.

Responsibilities

• Provide expert clinical, quality, risk and cultural governance advice to leaders across Pinangba facilities.
• Support risk management, accreditation readiness and regulatory reporting.
• Identify emerging risks and strengthen governance across multiple sites.
• Lead continuous improvement and partner with clinical experts to ensure best-practice care.

Skills

Clinical governance

Risk management

Quality improvement

Audits & accreditation

Cultural capability

Leadership & coaching

Regulatory compliance

Communication

Education

Bachelor of Nursing (AHPRA)

Tools

SIRS/regulatory systems

Job description

Location: Flexible base location across Qld. Regular travel to Pinangba sites required.

Remuneration: $59.43 - $60.70 p/h+ Super + Not for Profit Salary Packaging (Increases your take home pay) + Allowances + Employee discounts

Classification: QRN2.1 - QRN2.3 determined by demonstrated clinical hours and experience

Make a meaningful difference with Pinangba

We're looking for someone who is passionate about improving care outcomes and supporting culturally safe, high-quality services for Aboriginal and Torres Strait Islander peoples.

As part of Pinangba, the Aboriginal and Torres Strait Islander-led service delivery arm of BlueCare, you'll join a dedicated Quality and Risk team and support residential aged care services to strengthen clinical, quality and cultural governance. This is a unique opportunity to apply your clinical expertise while driving quality improvement, risk management and better outcomes for residents, families and communities.

About the role

As a Quality Care Advisor, you will provide expert clinical, quality, risk and cultural governance advice to leaders across Pinangba residential aged care services. You'll support the delivery of safe, high-quality and culturally informed care through risk management, continuous improvement, accreditation readiness and regulatory compliance.

Working across multiple services, you'll help identify emerging risks, strengthen governance practices and support culturally safe, person-centred care aligned to the Pinangba Cultural Governance Framework and Model of Care.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Key responsibilities

Provide expert clinical, quality, risk, safety and cultural governance support to leaders to improve care outcomes.

Support management of key clinical risks including deterioration, wounds, falls, infection prevention, medication safety, dementia and behaviour support.

Build leader capability in clinical governance, cultural governance, risk management and continuous improvement.

Partner with internal and external clinical experts to support best-practice care and clinical risk management.

Support the management of serious incidents, complaints and regulatory reporting, including SIRS and NDIS reportable incidents where applicable.

Assist services with audits, accreditation readiness and compliance with quality standards, regulatory requirements and the Pinangba Cultural Governance Framework.

With no two days the same, you'll work across multiple services, partnering with teams to support culturally safe care, strengthen quality systems and drive meaningful improvements.

Role requirements

Bachelor of Nursing (or equivalent) with current unrestricted AHPRA registration and unlimited work entitlements - Essential.

Current Australian Driver's Licence and Roadworthy & insured (Third Party Property minimum) vehicle to use for work- Essential.

Minimum three (3) years' experience as a Registered Nurse in residential aged care - Essential.

Demonstrated experience supporting audits, accreditation and regulatory compliance processes - Essential.

Strong knowledge of aged care legislation, quality standards, clinical governance and risk management practices - Essential.

Demonstrated cultural capability and ability to work respectfully with Aboriginal and Torres Strait Islander residents, families, communities and colleagues - Essential.

Confidence to satisfy relevant probity and compliance requirements aligned to legislation and policy - Essential.

Excellent communication, coaching and influencing skills, with the ability to translate clinical and quality information into practical guidance

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe & nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple- everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.