Quality Care Advisor

UnitingCare Queensland; Cairns Regional; Hybrid; AUD 81,000 - 84,000; Full time

Benefits offered by this job

Salary packaging

Employee discounts

Paid parental leave

Diversity and inclusion leave

Career development opportunities

Job summary

UnitingCare Queensland’s Pinangba service seeks a Quality Care Advisor to provide clinical, quality, risk and cultural governance guidance to residential aged care leaders. You’ll support safe, high-quality and culturally informed care through risk management and accreditation readiness.

You will work across multiple sites, strengthening governance and driving continuous improvement with the Pinangba Cultural Governance Framework and Model of Care.

Qualifications

• Bachelor of Nursing with unrestricted AHPRA registration.
• Minimum three years' RN experience in residential aged care.
• Proven experience supporting audits and accreditation.
• Strong knowledge of aged care legislation and quality standards.
• Ability to work respectfully with Aboriginal and Torres Strait Islander residents.

Responsibilities

• Provide expert clinical, quality, risk, safety and cultural governance support to leaders to improve care outcomes.
• Support management of key clinical risks including deterioration, wounds, falls, infection prevention, medication safety, dementia and behaviour support.
• Build leader capability in clinical governance, cultural governance, risk management and continuous improvement.
• Partner with internal and external clinical experts to support best-practice care and clinical risk management.
• Support the management of serious incidents, complaints and regulatory reporting, including SIRS and NDIS reportable incidents where applicable.
• Assist services with audits, accreditation readiness and compliance with quality standards, regulatory requirements and the Pinangba Cultural Governance Framework.

Skills

Registered Nurse

Clinical governance

Audits & accreditation

Communication coaching

Driver's licence

Education

Bachelor of Nursing (or equivalent)

Job description

• Location: Flexible base location across Qld. Regular travel to Pinangba sites required.
• Remuneration: $59.43 - $60.70 p/h + Super + Not for Profit Salary Packaging (Increases your take home pay) + Allowances + Employee discounts
• Classification: QRN2.1 – QRN2.3 determined by demonstrated clinical hours and experience

Quality Care Advisor | Pinangba

• Location: Flexible base location across Qld. Regular travel to Pinangba sites required.
• Remuneration: $59.43 - $60.70 p/h + Super + Not for Profit Salary Packaging (Increases your take home pay) + Allowances + Employee discounts
• Classification: QRN2.1 – QRN2.3 determined by demonstrated clinical hours and experience

Make a meaningful difference with Pinangba

We're looking for someone who is passionate about improving care outcomes and supporting culturally safe, high-quality services for Aboriginal and Torres Strait Islander peoples.

As part of Pinangba, the Aboriginal and Torres Strait Islander-led service delivery arm of BlueCare, you'll join a dedicated Quality and Risk team and support residential aged care services to strengthen clinical, quality and cultural governance. This is a unique opportunity to apply your clinical expertise while driving quality improvement, risk management and better outcomes for residents, families and communities.

About The Role

As a Quality Care Advisor, you will provide expert clinical, quality, risk and cultural governance advice to leaders across Pinangba residential aged care services. You'll support the delivery of safe, high-quality and culturally informed care through risk management, continuous improvement, accreditation readiness and regulatory compliance.

Working across multiple services, you'll help identify emerging risks, strengthen governance practices and support culturally safe, person-centred care aligned to the Pinangba Cultural Governance Framework and Model of Care.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

Key Responsibilities

• Provide expert clinical, quality, risk, safety and cultural governance support to leaders to improve care outcomes.
• Support management of key clinical risks including deterioration, wounds, falls, infection prevention, medication safety, dementia and behaviour support.
• Build leader capability in clinical governance, cultural governance, risk management and continuous improvement.
• Partner with internal and external clinical experts to support best-practice care and clinical risk management.
• Support the management of serious incidents, complaints and regulatory reporting, including SIRS and NDIS reportable incidents where applicable.
• Assist services with audits, accreditation readiness and compliance with quality standards, regulatory requirements and the Pinangba Cultural Governance Framework.

With no two days the same, you'll work across multiple services, partnering with teams to support culturally safe care, strengthen quality systems and drive meaningful improvements.

Role Requirements

• Bachelor of Nursing (or equivalent) with current unrestricted AHPRA registration and unlimited work entitlements - Essential.
• Current Australian Driver's Licence and Roadworthy & insured (Third Party Property minimum) vehicle to use for work- Essential.
• Minimum three (3) years' experience as a Registered Nurse in residential aged care - Essential.
• Demonstrated experience supporting audits, accreditation and regulatory compliance processes - Essential.
• Strong knowledge of aged care legislation, quality standards, clinical governance and risk management practices - Essential.
• Demonstrated cultural capability and ability to work respectfully with Aboriginal and Torres Strait Islander residents, families, communities and colleagues - Essential.
• Confidence to satisfy relevant probity and compliance requirements aligned to legislation and policy - Essential.
• Excellent communication, coaching and influencing skills, with the ability to translate clinical and quality information into practical guidance

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.