Residential Service Manager

Apollo Care; Maryborough; On-site; AUD 99,000 - 165,000; Full time

Benefits offered by this job

Salary up to AUD 165k base + 12% Super

Salary packaging - tax effective

Employee Assistance Program (EAP)

Blue Light Card Australia discounts

Job summary

PresCare Yaralla Place in Maryborough, QLD, seeks a Residential Service Manager to lead a 96-resident aged care service. You’ll guide a close-knit team, ensuring safe, high‑quality, person‑centred care while driving enhancements in governance, safety and outcomes.

You’ll balance care with compliance and commercial goals, develop the team, manage staffing and budgets, and build strong relationships with residents, families and professionals in the community.

Qualifications

• Minimum of 5 years’ management experience in Residential Aged Care.
• Ability to balance care, compliance and commercial outcomes.
• Strong leadership to support, develop and inspire your team.
• Understanding of HR and recruitment processes; handle staff concerns and issues.
• Excellent communication, problem-solving and organisational skills.

Responsibilities

• Lead, inspire and develop a committed care team and foster a positive workplace culture.
• Oversee day-to-day operations ensuring high-quality, person-centred care and positive resident experience.
• Drive a culture of respect, safety and continuous improvement across the service.
• Lead care governance, quality and compliance with legislative aged care standards and organisational expectations.
• Support workforce planning and recruitment to ensure appropriate staffing.
• Manage financial performance and operational efficiency including budgets and resources.
• Build strong relationships with residents, families, staff, health professionals and the community.
• Utilise data and feedback to identify opportunities for improvement and drive outcomes across the service.

Skills

Leadership

Communication

Problem-solving

Organisational skills

HR & recruitment

Budget management

Job description

Lead a passionate team, shape a thriving aged care community, and make a genuine difference every day.

We’re seeking an experienced Residential Service Manager to join our welcoming team at PresCare Yaralla Place, located in the heart of historic Maryborough and just a short drive from Queensland’s beautiful beaches and Hervey Bay. You’ll lead a close-knit team supporting 96 residents in a warm, homelike environment where you can build genuine relationships with residents, their families and your team. If you’re looking for a leadership role where you feel valued, supported and able to make a meaningful difference in the lives of older people, Yaralla Place could be the place for you.

About the Role

This is a rewarding leadership opportunity where you’ll oversee the overall management and success of the service, ensuring our residents receive safe, high-quality care while supporting and developing your team, managing resources and driving strong operational performance. You’ll play a key role in creating a positive environment for both residents and employees and making a meaningful difference in the lives of those we care for.

• Leading, inspiring and developing a committed care and support team, fostering accountability, teamwork and a positive workplace culture
• Overseeing the day-to-day operations of the residential aged care service, ensuring high-quality, person-centred care and a positive resident experience
• Driving a culture of respect, compassion, safety and continuous improvement across the service
• Leading care governance, quality and compliance, ensuring the service meets legislative requirements, aged care standards and organisational expectations
• Supporting workforce planning and recruitment, ensuring the service is appropriately staffed with the right people and skills to meet resident needs
• Managing financial performance and operational efficiency, including budgets, resources and service outcomes
• Building strong relationships with residents, families, staff, health professionals and the wider community
• Using data, feedback and operational insights to identify opportunities for improvement and drive positive outcomes across the service

To be successful in this role, you’ll bring:

• A minimum of 5 years’ management experience in Residential Aged Care
• A proven ability to balance care, compliance, and commercial outcomes
• Strong leadership skills with the ability to support, develop, and inspire your team
• An understanding of HR and recruitment processes, with the ability to effectively manage employee concerns, grievances and workplace issues
• Excellent communication, problem-solving, and organisational skills
• A genuine passion for person-centred aged care

Mandatory Requirements:

• Current NDIS Worker Screening Check (or willingness to obtain)
• Current AHPRA Registration
• Full working rights in Australia

What We Offer:

• Salary up to $165,000k base + 12% Superannuation
• Not for Profit Salary Packaging - Up to $15,900 tax free income + $2,650 meals and entertainment allowance
• The opportunity to lead a well-respected facility with a supportive organisation behind you
• Online & In-Store retail discounts with Blue Light Card Australia
• A chance to make a meaningful impact on the lives of older Australians and their families
• Access to our Employee Assistance Program(EAP), with 24/7 access to a range of benefits for you and your immediate family.
• A welcoming team culture that values collaboration, innovation, and leadership

If you are a compassionate leader with the drive to deliver excellence in aged care, we’d love to hear from you.

PresCare:

At PresCare, our mission is to provide the highest quality residential aged care in environments that embody the essence of home. You will experience charm, history, and the warmth of Maryborough—it’s more than a place; it’s an invitation to create your own remarkable story!