Residential Service Manager

UnitingCare Health Pty Ltd.; Cooktown; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Superannuation

Salary packaging

Not-for-Profit salary packaging

Job summary

UnitingCare Health Pty Ltd. invites applications for a Residential Service Manager at Pinangba, Cape York Family Centre in Cooktown.

The role focuses on culturally informed, family-centred care within a not-for-profit framework, overseeing day-to-day program delivery and staff development. Leading a diverse team in a community setting, you will ensure quality, safety and regulatory standards while promoting occupancy and community partnerships, aligned with Aboriginal and Torres Strait Islander

Qualifications

• Background in health, community or human services with strong leadership.
• Mentorship and coaching of teams to improve service performance.
• Experience coordinating care in multidisciplinary settings.
• Commitment to quality, continuous improvement and probity checks.

Responsibilities

• Lead front-line team to deliver person-centred care.
• Ensure regulatory compliance and audit readiness.
• Drive occupancy and financial sustainability through community engagement.
• Provide coaching, direction and performance support to staff.

Skills

Leadership

Coaching

Stakeholder engagement

Financial management

Quality improvement

Multidisciplinary teamwork

Cultural competence

Education

Tertiary qualification

Job description

## Residential Service ManagerApply: Onsite: Cooktown: Full time: Posted Today: End Date: November 12, 2026 (28 days left to apply): JR124790**Residential Service Manager | Pinangba | Cape York Family Centre**• **Employment Term:** Full Time - Max Term Contract until end of Jan 2028 • **Location:** Cooktown - Cape York Family Centre • **Remuneration:** Competitive Salary + Super + Not for Profit Salary Packaging **Pinangba** is the Aboriginal and Torres Strait Islander service delivery arm of UnitingCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships. **Cape York Family Centre** provides culturally appropriate residential alcohol and other drug rehabilitation for Aboriginal and Torres Strait Islander families across Cape York, with a unique whole-family model supporting adults and children together. We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.**About the role:** In this role prioritising cultural knowledge and community connection. You’ll work with your front-line team to provide outstanding care to residents, promoting a culture of values-based, person-centred care. Through your knowledge, you’ll promote a high standard of quality and compliance, ensuring your facility meets all regulatory requirements through best practice care and audit activities. You’ll ensure strong financial sustainability by driving community engagement to support occupancy whilst overseeing day to day program deliveryYou’ll lead a diverse team, ensuring their ongoing performance by providing coaching and direction to enable their success. We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia. **Role requirements:** With a background in health, community or human services, your leadership skills have seen you grow and develop services with a strong focus on quality and person and family-centred care. Your mentorship and coaching of teams have contributed to strong service performance and quality outcomes. You’re confident tackling complex and competing priorities throughout your day, bringing together people and resources to deliver positive outcomes. * Relevant tertiary qualification or equivalent experience in high-level service delivery and quality* Experience working with Aboriginal and Torres Strait Islander clients and communities* Leadership and management experience within health, community or human services - **Essential*** Experience coordinating care and service delivery within a multidisciplinary team* Confidence to manage staff, conflict, pressures and competing priorities - **Essential*** Ability to provide leadership, support and mentorship to team members* Sound financial, operational and problem-solving capability* Commitment to continuous improvement and quality service delivery* Ability to satisfy the relevant probity checks required by legislation or organisational policy - **Essential*** In accordance with requirements outlined by the ACQSC and/or the NDIS, this role is considered Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures.* Current or ability to obtain a Blue Card – Working with Children Check