Residential Service Manager

UnitingCare Queensland; Cooktown; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Rewards platform

Paid parental leave

Diversity and inclusion leave

Career development opportunities

Job summary

UnitingCare Queensland's Pinangba, Cape York Family Centre in Cooktown, seeks a Residential Service Manager to lead day-to-day operations and nurture a culture of values-based, person-centered care.

You will mentor a diverse staff, ensure quality and regulatory compliance, and drive occupancy and sustainability through strong community engagement with Aboriginal and Torres Strait Islander communities.

Qualifications

• Tertiary qualification or equivalent experience in high-level service delivery and quality.
• Experience working with Aboriginal and Torres Strait Islander clients and communities.
• Proven leadership and management experience within health, community or human services.
• Ability to provide leadership and mentorship to team members.

Responsibilities

• Lead a diverse front-line team delivering resident-centred care.
• Ensure compliance with regulatory standards and audit activities.
• Drive occupancy and financial sustainability through community engagement.
• Coach and develop staff to achieve performance and quality outcomes.
• Collaborate with multidisciplinary teams to coordinate care.

Skills

Leadership & people management

Quality assurance & compliance

Budgeting & financial stewardship

Education

Relevant tertiary qualification or equivalent experience in high-level service delivery

Job description

Residential Service Manager | Pinangba | Cape York Family Centre

• Employment Term: Full Time - Max Term Contract until end of Jan 2028
• Location: Cooktown - Cape York Family Centre
• Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging

Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of UnitingCare. The foundations of Pinangba are built from our cultural identity and strong community relationships and partnerships.

Cape York Family Centre provides culturally appropriate residential alcohol and other drug rehabilitation for Aboriginal and Torres Strait Islander families across Cape York, with a unique whole-family model supporting adults and children together.

We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About The Role

In this role prioritising cultural knowledge and community connection. You'll work with your front-line team to provide outstanding care to residents, promoting a culture of values-based, person-centered care.

Through your knowledge, you'll promote a high standard of quality and compliance, ensuring your facility meets all regulatory requirements through best practice care and audit activities. You'll ensure strong financial sustainability by driving community engagement to support occupancy whilst overseeing day-to-day program delivery.

You’ll lead a diverse team, ensuring their ongoing performance by providing coaching and direction to enable their success.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

Role Requirements

With a background in health, community or human services, your leadership skills have seen you grow and develop services with a strong focus on quality and person and family-centered care. Your mentorship and coaching of teams have contributed to strong service performance and quality outcomes. You're confident tackling complex and competing priorities throughout your day, bringing together people and resources to deliver positive outcomes.

• Relevant tertiary qualification or equivalent experience in high-level service delivery and quality
• Experience working with Aboriginal and Torres Strait Islander clients and communities
• Leadership and management experience within health, community or human services - Essential
• Experience coordinating care and service delivery within a multidisciplinary team
• Confidence to manage staff, conflict, pressures and competing priorities - Essential
• Ability to provide leadership, support and mentorship to team members
• Sound financial, operational and problem-solving capability
• Commitment to continuous improvement and quality service delivery
• Ability to satisfy the relevant probity checks required by legislation or organisational policy - Essential
• In accordance with requirements outlined by the ACQSC and/or the NDIS, this role is considered Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures.
• Current or ability to obtain a Blue Card - Working with Children Check

Employee Benefits

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunitieswith one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple–everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.For additional support and to meet our RAP Team, email [e-mail]

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.