Residential Care Officer

Assure Ability Pty; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Assure Ability Pty seeks a Residential Care Officer to coordinate person-centred support for NDIS participants, translating plans into safe daily practice. You will work with participants, representatives, support workers, and internal teams to monitor quality, respond to issues and help participants achieve goals, independence and community inclusion.

The role emphasizes collaboration across multidisciplinary teams, trauma-informed care, and strong documentation in a homely residential

Qualifications

• Diploma or bachelor’s qualification in Community Services, Disability, Human Services, Social Work, Social Science, Psychology, Public Health, Nursing or related discipline, or equivalent substantial experience accepted by Assure Ability.
• Experience in Supported Independent Living, complex support, psychosocial disability, intellectual disability, ageing-related support.
• Training in trauma-informed practice, mental health first aid, positive behaviour support, manual handling, medication or high-intensity supports relevant to the participant cohort.
• Experience using NDIS care-management, rostering, reporting and collaboration systems.
• Experience mentoring frontline workers and coordinating multidisciplinary stakeholder actions.

Responsibilities

• Develop a practical understanding of each assigned participant's goals, preferences, communication needs, strengths, risks, routines and approved support arrangements.
• Coordinate day-to-day service delivery so supports are consistent with current support plans, service agreements, participant choices and assessed risks.
• Support participant involvement in decisions about daily living, community participation, relationships, cultural identity, recreation and capacity-building activities.
• Contribute factual observations, service data and participant feedback to support-plan development, reviews, risk assessments and service-delivery planning.
• Support safe, respectful and homelike residential environments that protect privacy, dignity, personal property, cultural preferences and participant choice.
• Escalate repairs, equipment failures, fire-safety concerns, infection risks, food-safety issues and other environmental hazards through approved systems.
• Support emergency, evacuation, business-continuity and participant-specific contingency arrangements and ensure workers understand applicable instructions.

Job description

Residential Care Officers coordinate and support the safe, person-centered and reliable delivery of residential and community-based services for assigned NDIS participants. The Residential Care Officer works with participants, authorized representatives, support workers and internal teams to translate approved support plans into consistent day-to-day practice, monitor service quality and risks, maintain accurate records, respond to operational issues and support participants to pursue their goals, independence, dignity, choice and community inclusion.

Some of the key responsibilities and the list is not exhaustive:

Develop a practical understanding of each assigned participant's goals, preferences, communication needs, strengths, risks, routines and approved support arrangements.

Coordinate day-to-day service delivery so supports are consistent with current support plans, service agreements, participant choices and assessed risks

Support participant involvement in decisions about daily living, community participation, relationships, cultural identity, recreation and capacity-building activities.

Contribute factual observations, service data and participant feedback to support-plan development, reviews, risk assessments and service-delivery planning.

Support safe, respectful and homelike residential environments that protect privacy, dignity, personal property, cultural preferences and participant choice.

Escalate repairs, equipment failures, fire-safety concerns, infection risks, food-safety issues and other environmental hazards through approved systems.

Support emergency, evacuation, business-continuity and participant-specific contingency arrangements and ensure workers understand applicable instructions.

Essential Qualifications:

Diploma or bachelor's qualification in Community Services, Disability, Human Services, Social Work, Social Science, Psychology, Public Health, Nursing or a related discipline, or equivalent substantial experience accepted by Assure Ability.

Experience:

• Experience in Supported Independent Living, complex support, psychosocial disability, intellectual disability, acquired brain injury or ageing-related support.
• Experience with person-centred planning, incident response, risk assessment, complaints, safeguarding and service-quality monitoring.
• Training in trauma-informed practice, mental health first aid, positive behaviour support, manual handling, medication or high-intensity supports relevant to the participant cohort.
• Experience using NDIS care-management, rostering, reporting and collaboration systems.
• Experience mentoring frontline workers and coordinating multidisciplinary stakeholder actions.

About us

Assure Ability is founded and led by experienced healthcare professionals. This unique background allows us to establish robust clinical safety frameworks, manage transitions safely, and oversee complex care supports with professional confidence.