Residential Care Officer

Labour Support Group; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

Labour Support Group in Underwood, Queensland, provides in-home care and supported independent living. We seek a Residential Care Officer for a full-time role with a salary of $80,000–$100,000 plus superannuation.

You will build relationships with multidisciplinary teams, help participants direct their lives, develop community connections, and support goals and independence while following NDIS and Aged Care codes of conduct.

Qualifications

• AQF or overseas equivalent qualification in Individual Support, Community Services or Disability.
• At least 1 year as Residential Care Officer in community or residential care.
• At least 1 year supporting daily living activities and personal care.
• At least 1 year implementing care plans and case documentation.
• At least 1 year collaborating with multidisciplinary teams.

Responsibilities

• Build relationships with support, community, clinical groups and allied health teams.
• Support participants to direct their lives beyond services, including crisis resilience.
• Help participants connect with community and broader support systems.
• Assist participants toward goals and greater independence.
• Adhere to NDIS and Aged Care codes of conduct.
• Identify at-risk participants and support risk management with the team.
• Implement safeguards enabling choice and risk management for participants.
• Assess needs and contribute to developing individual support and training plans.
• Interview and consult with participants to understand needs.
• Monitor and report progress toward goals and needs.
• Refer participants to other agencies or health services when required.
• Assess community needs related to health, welfare, housing, employment, and training.

Skills

Communication

Empathy

Documentation

Independent work

Interpersonal skills

Education

AQF or overseas equivalent in Individual Support / Community Services / Disability

Job description

The Client

Our client is a well-established Australian aged and disability provider delivering individualised in-home care and supported independent living accommodation in Underwood, Queensland.

Our client is a well-established Australian aged and disability provider delivering individualised in-home care and supported independent living accommodation in Underwood, Queensland. They now seek a Residential Care Officer to join their operations in Underwood, Queensland.

The Role

This is a full-time role with an annual salary of $80,000 - $100,000 plus superannuation, and involves the following tasks:

• Build strong relationships with various support, community, and clinical groups, allied health and medical teams.
• Focus on supporting participants to direct their lives, not just their services (for example, crisis and resilience development).
• Assist participants in developing knowledge, experience, and connection with their community and broader systems of support, and challenges.
• Assist participants in working towards their goals and independence.
• Adhere to the NDIS and Aged Care code of conduct.
• Identify participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and assist workers to understand and manage risks appropriately.
• Work alongside participants to implement individual safeguards that enable choice and manage risks.
• Assess participants' needs and contribute to the development, planning and implementation of individual support, training and skill-development programs.
• Interview and consult with participants to assess the nature and extent of their support needs and any difficulties they face.
• Monitor and report on participants' progress towards their goals and support needs.
• Refer participants to other agencies, allied health professionals or specialist services for additional health where required.
• Assess community needs and resources for health, welfare, housing, employment, training and other facilities and services related to participants.

Requirements

• An AQF (or overseas equivalent) associate degree, advanced diploma, diploma, or higher qualification in Individual Support, Community Services, Disability, or a highly relevant qualification
• At least 1 year of relevant experience as a Residential Care Officer within a community or residential care setting
• At least 1 year of experience supporting clients with daily living activities, personal care, and behavioural support needs
• At least 1 year of experience implementing care plans, support programs, and case documentation requirements
• At least 1 year of experience working with multidisciplinary teams including healthcare professionals, case managers, and families
• At least 1 year of experience managing challenging behaviours and responding to incidents in care environments
• Strong knowledge of care standards, safeguarding requirements, and workplace health and safety procedures
• Ability to maintain accurate documentation, including case notes, incident reports, and care records
• Good communication skills and ability to engage effectively with clients, families, and support teams
• Ability to work independently and manage responsibilities in a structured care environment
• Strong interpersonal skills with a compassionate and client-focused approach
• Demonstrated organisational and communication skills required to efficiently operate independently and within a team.
• Demonstrated experience managing relationships with businesses, customers, and various stakeholders prevalent in the community and personal services industry.