Residential Care Officer

Labour Support Group; Orbost; On-site; AUD 72,000 - 88,000; Full time

Job summary

Prompt Carer Services in Orbost, VIC is seeking an experienced Residential Care Officer to deliver personalised care in residential and community settings. You will work to individual care plans, ensuring safety and quality across all activities.

The role requires 2+ years in care, a relevant Certificate IV, and current First Aid/CPR; WA checks are preferred. This is a full-time, permanent position based in Orbost.

Qualifications

• Certificate III or IV in a relevant care field is required.
• Minimum 2 years’ experience in residential or community care roles.
• Experience supporting daily living activities and behavioural support needs.

Responsibilities

• Provide direct care and support in residential/community settings per care plans.
• Assist clients with daily living activities including personal care and mobility.
• Implement care plans and support programs tailored to each client.
• Monitor wellbeing and report changes to supervisors.
• Maintain accurate client records, case notes and incident reports.
• Coordinate with families and health professionals to ensure consistent care.

Skills

Communication skills

Empathy

Teamwork

Independent work

Education

Certificate III or IV in Individual Support, Community Services, Disability, or equivalent qualification

Tools

First Aid & CPR certification

Working with Children Check / NDIS Worker Screening

Job description

Job Type: Permanent position | Full time position

Job Description

The Client Prompt Carer Services is a provider of residential and community care services based in Orbost, VIC, supporting individuals and families through structured care programs, daily living assistance, and person-centred support. They are seeking an experienced Residential Care Officer to join their team in Orbost, VIC. The Role Residential Care Officer is responsible for delivering structured care and support to clients in residential and community settings, ensuring services are provided in accordance with individual care plans, organisational procedures, and regulatory requirements.

This is a full-time position with an annual salary of $80,000 plus superannuation, based in Orbost, VIC

The Responsibilities

• Provide direct care and support to clients in residential and community settings in accordance with individual care plans
• Assist clients with daily living activities including personal care, mobility support, meal preparation, and household tasks
• Implement care plans, behavioural support strategies, and support programs based on individual client needs
• Monitor client wellbeing and report behavioural, emotional, or physical changes to supervisors and relevant stakeholders
• Maintain accurate client records, case notes, and incident reports in line with organisational and compliance requirements
• Support clients in developing life skills, independence, and social engagement within community settings
• Ensure a safe environment by following risk management procedures, safeguarding policies, and workplace health and safety standards
• Administer or assist with medication in accordance with policies and authorised procedures
• Coordinate with families, healthcare professionals, and support teams to ensure consistent and effective care delivery
• Respond to incidents, emergencies, and challenging behaviours using approved intervention strategies
• Support client participation in community activities, appointments, and social programs
• Maintain professional boundaries and uphold client dignity, privacy, and confidentiality at all times

The Requirements:

• Certificate III or IV in Individual Support, Community Services, Disability, or equivalent qualification
• Minimum 2 years’ experience as a Family Support Worker, Residential Care Officer, or similar role within community or residential care setting
• At least 2 years’ experience supporting clients with daily living activities, personal care, and behavioural support needs
• Minimum 2 years’ experience implementing care plans, support programs, and case documentation requirements
• At least 2 years’ experience working with multidisciplinary teams including healthcare professionals, case managers, and families
• At least 2 years’ experience managing challenging behaviours and responding to incidents in care environments
• Strong knowledge of care standards, safeguarding requirements, and workplace health and safety procedures
• Ability to maintain accurate documentation including case notes, incident reports, and care records
• Good communication skills and ability to engage effectively with clients, families, and support teams
• Ability to work independently and manage responsibilities in a structured care environment
• Strong interpersonal skills with a compassionate and client-focused approach
• Current

First Aid and CPR certification

• Valid

Working with Children Check and/or NDIS Worker Screening Check

• Valid Driver’s Licence