Residential Builders Account Manager – NSW Growth & Service

dormakaba International Holding AG; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Laptop

Mobile Phone

Incentive Program

Access to discounted Health Insurance

Peer to Peer Recognition via our ‘AAA’

Wellbeing Committee focusing on Mental

WhereFitmembership offering discounts

Job summary

dormakaba Group’s Gliderol Garage Doors segment in NSW seeks a customer-focused Account Manager – Residential Builders to strengthen builder relationships, support sustainable growth, and deliver reliable service. You will collaborate with internal teams to resolve issues and identify opportunities for repeat business.

You will manage builder accounts across NSW, visit sites, coordinate quotes and project updates, and maintain accurate CRM records.

Qualifications

• Proven experience in account management and CRM.
• Demonstrated ability to retain and develop builder accounts.
• Strong problem-solving and issue-resolution skills.
• Clear communication and relationship-building with customers.
• Collaborative, organized approach across internal teams.

Responsibilities

• Manage and develop residential builder accounts across NSW with regular contact and site visits.
• Provide responsive customer support and coordinate internal responses to enquiries, quotes and updates.
• Own customer issues, investigate causes and work with internal teams to resolve them.
• Coordinate with sales, service, operations and installation teams to meet expectations and resolve delivery/installation challenges.
• Build relationships with procurement and contracts teams to understand priorities and anticipate needs.
• Identify opportunities for account growth and repeat business through service and insights.
• Maintain CRM records, account plans and forecasts; share customer feedback for service improvements.
• Negotiate commercial agreements balancing customer needs and business objectives.

Skills

Account management

CRM discipline

Relationship building

Customer service

Problem solving

Tools

CRM software

Job description

dormakaba Group’s Gliderol Garage Doors segment in NSW seeks a customer-focused Account Manager – Residential Builders to strengthen builder relationships, support sustainable growth, and deliver reliable service. You will collaborate with internal teams to resolve issues and identify opportunities for repeat business.

You will manage builder accounts across NSW, visit sites, coordinate quotes and project updates, and maintain accurate CRM records.