Strategic Account Manager, Residential Builders (NSW)

dormakaba; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Laptop, Mobile Phone

Incentive Program

Discounted Health Insurance

Peer to Peer Recognition via AAA Noms

Wellbeing Committee and inclusion

WhereFit membership

Job summary

dormakaba is seeking a customer-focused Account Manager – Residential Builders in NSW to strengthen relationships with residential builder accounts and support sustainable growth. You will combine proactive account management with hands-on customer support and practical problem-solving to deliver reliable service.

The role focuses on understanding builder needs, supporting existing accounts, and collaborating with internal teams to resolve issues and identify opportunities for repeat business

Qualifications

• Proven experience in account management and customer relationship management with evidence of retaining and developing accounts.
• Strong ability to manage builder accounts and align expectations with internal teams.
• Clear communication and relationship-building skills with a service-minded approach.
• Collaborative, organised and commercially aware with reliable follow-through.

Responsibilities

• Manage and develop residential builder accounts across NSW, building long-term relationships through regular contact, site visits and reviews.
• Provide responsive customer support, clarify requirements and coordinate internal responses to enquiries, quotes, orders and project updates.
• Take ownership of customer issues, investigate causes and drive resolution with internal teams.
• Partner with sales, service, operations and installation teams to align expectations and coordinate handovers.
• Build trusted relationships with procurement, estimating, contracts administration, and leadership teams to understand priorities.
• Identify opportunities for account growth and repeat business through excellent service and proactive follow-up.
• Maintain accurate CRM records, account plans, opportunities and forecasts.

Skills

Account management

CRM

Customer service

Communication

Problem-solving

Tools

CRM software

Salesforce

Job description

dormakaba is seeking a customer-focused Account Manager – Residential Builders in NSW to strengthen relationships with residential builder accounts and support sustainable growth. You will combine proactive account management with hands-on customer support and practical problem-solving to deliver reliable service.

The role focuses on understanding builder needs, supporting existing accounts, and collaborating with internal teams to resolve issues and identify opportunities for repeat business