Residential Builder Account Manager – NSW | Growth & Support

Gliderol International; Sydney; On-site; AUD 85,000 - 125,000; Full time

Benefits offered by this job

Fully Maintained Company Vehicle

Laptop and Mobile Phone

Discounted Health Insurance

Recognition via AAA nominations

Job summary

Gliderol Garage Doors, part of the global dormakaba Group, is seeking a customer-focused Account Manager for Residential Builders to strengthen relationships and drive growth across NSW. You will manage builder accounts, provide proactive support, and coordinate with internal teams to ensure reliable service and issue resolution.

The role requires proven account management experience, strong communication, and a collaborative approach across sales, operations and installation teams to deliver

Qualifications

• Proven experience in account management and customer relationship management with evidence of retaining and developing accounts.
• Experience supporting residential builders with building products, construction solutions or related products.
• Strong problem-solving and cross-functional coordination skills.

Responsibilities

• Manage and develop residential builder accounts across NSW with regular contact, site visits and reviews.
• Provide responsive customer support, clarify requirements and coordinate responses to inquiries, quotes, orders and project updates.
• Take ownership of customer issues, investigate causes and work with internal teams to resolve and close.
• Collaborate with sales, service, operations and installation teams to meet expectations and address delivery challenges.
• Build trusted relationships across procurement, estimating, contracts administration and leadership to anticipate needs.
• Identify opportunities for account growth and repeat business through service and proactive follow-up.
• Maintain CRM records, account plans and forecasts, providing feedback to improve service.

Skills

Account management

CRM

Client relationships

Building products experience

Problem-solving

Communication

Collaborative teamwork

Job description

Gliderol Garage Doors, part of the global dormakaba Group, is seeking a customer-focused Account Manager for Residential Builders to strengthen relationships and drive growth across NSW. You will manage builder accounts, provide proactive support, and coordinate with internal teams to ensure reliable service and issue resolution.

The role requires proven account management experience, strong communication, and a collaborative approach across sales, operations and installation teams to deliver