Customer Service Coordinator

UniLodge Australia Pty Ltd; Brisbane; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Uniform Provided – Look sharp and feel

Inclusive Culture – Collaborate with a

Voice Your Opinions – Feedback through

Company-funded Flu Vaccinations

General Referral Bonuses - Up to $1,0

Job summary

UniLodge Australia Pty Ltd is seeking a Customer Service Coordinator to welcome residents, guests and visitors, delivering exceptional service and a positive move-in experience.

Based in Brisbane, you will handle enquiries, support leasing administration, coordinate arrivals/departures, and collaborate with maintenance and security to resolve issues quickly.

Qualifications

• Previous customer service, reception, hospitality, retail, or front office experience.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• A proactive and positive approach to problem-solving.
• Unrestricted working rights in Australia.
• A current Working with Children Check (Blue Card).
• Availability to work 38 hours per week, Monday to Friday.

Responsibilities

• Deliver outstanding customer service to residents, tenants, and visitors, creating a welcoming and positive experience.
• Build strong relationships with residents and proactively assist with enquiries relating to accommodation, wellbeing, and day-to-day living.
• Coordinate smooth resident arrivals, departures, inspections, and leasing administration.
• Partner with maintenance, cleaning, security, and contractor teams to ensure issues are resolved quickly and effectively.
• Support the day-to-day operation of the property through administration, mail management, and reception duties.

Skills

Customer service

Communication

Organisation

Problem-solving

Australian working rights

Education

Certificate IV in Real Estate Practice

Job description

About the Role

Do you enjoy helping people and creating exceptional customer experiences? Join us as a Customer Service Coordinator and become the face of our community. As the first point of contact for residents, guests, and visitors, you'll play a key role in creating a welcoming, supportive, and memorable living experience.

No two days are the same. From assisting residents with enquiries and coordinating solutions to supporting move‑ins and community initiatives, you'll build meaningful relationships while ensuring every interaction is positive, professional, and efficient.

At a glance, you will:

• Deliver outstanding customer service to residents, tenants, and visitors, creating a welcoming and positive experience.
• Build strong relationships with residents and proactively assist with enquiries relating to accommodation, wellbeing, and day‑to‑day living.
• Coordinate smooth resident arrivals, departures, inspections, and leasing administration.
• Partner with maintenance, cleaning, security, and contractor teams to ensure issues are resolved quickly and effectively.
• Support the day‑to‑day operation of the property through administration, mail management, and reception duties.

Skills & Experience:

• Previous customer service, reception, hospitality, retail, or front office experience.
• Excellent communication and relationship‑building skills.
• Strong organisational skills and attention to detail.
• A proactive and positive approach to problem‑solving.
• Unrestricted working rights in Australia.
• A current Working with Children Check (Blue Card).
• Certificate IV in Real Estate Practice (or willingness to obtain).
• Availability to work 38 hours per week, Monday to Friday.

Benefits:

• Uniform Provided – Look sharp and feel confident on the job
• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company‑funded Flu Vaccinations – we've got your back during flu season
• General Referral Bonuses - Up to $1,000 AUD/NZD for successful referrals

Why the UniLodge Living Group:

UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.