Resident Services Administrator

Kingfisher Partnership Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Kingfisher Partnership Pty Ltd in Doncaster VIC is seeking an administration-focused role within a retirement community. You will balance front-desk duties with regular interactions across the village, supporting residents, families and visitors.

Reporting to the Village Manager, you will manage enquiries, coordinate contractor access, process resident payments and help maintain records. Experience in admin or customer service is valued, with empathy and calm communication essential.

Qualifications

• Experience in administration, reception or customer service is preferred.
• Ability to communicate clearly and warmly with residents and families.
• Patience, empathy and calm communication when assisting older residents.

Responsibilities

• Providing friendly and professional assistance to residents, families, contractors and visitors
• Managing telephone, email and face-to-face enquiries
• Coordinating contractor sign-in and site access requirements
• Processing resident payments and maintaining accurate records
• Assisting with the administration of the resident portal
• Monitoring and responding to resident emergency calls and alerts
• Managing mail, deliveries and other general administrative requirements
• Maintaining accurate records and following established administrative processes
• Working closely with other team members to ensure continuous coverage and high level of resident service

Skills

Administration

Reception

Customer service

Empathy

Communication

Job description

Kingfisher Partnership Pty Ltd in Doncaster VIC is seeking an administration-focused role within a retirement community. You will balance front-desk duties with regular interactions across the village, supporting residents, families and visitors.

Reporting to the Village Manager, you will manage enquiries, coordinate contractor access, process resident payments and help maintain records. Experience in admin or customer service is valued, with empathy and calm communication essential.