Retirement Living Village Coordinator

RFBI; Bathurst; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave loading 17.5%

Not-for-profit salary packaging up to

Supportive & friendly environment

Development opportunities

Job summary

Royal Freemasons Benevolent Institution (RFBI) is seeking a Retirement Living Village Coordinator to oversee day-to-day village operations across NSW/ACT. The role emphasizes compliance, high service standards, and coordination of contracts and resident data within the Epicor system.

You will travel throughout RFBI’s network, ensuring accurate data, strong relationships with stakeholders, and delivery of excellent resident experiences while supporting budget-conscious operations.

Qualifications

• Minimum of 2 years administrative experience.
• Ability to travel between network of villages.
• Strong customer service and communication skills.
• Adaptability to changing priorities.

Responsibilities

• Assist in setup and administration of Retirement Village units.
• Populate and execute Retirement Village Contracts with delegated parties.
• Input resident data into Epicor and manage departures.
• Professionally manage day-to-day village operations.
• Ensure compliance with legislative requirements and stakeholder relationships.
• Monitor village financial performance within budget.
• Support sales, marketing and customer satisfaction efforts to maintain occupancy.
• Implement risk management and continuous improvement programs.

Skills

Administrative experience

Customer service

Communication skills

Epicor ERP

Tools

Epicor ERP

Job description

27d ago , from Royal Freemasons Benevolent Institution

Royal Freemasons’ Benevolent Institution (RFBI) was established in 1880 to help people in need. RFBI is an independent, not-for-profit organisation operating in NSW and ACT. We are an award-winning, leading aged care provider with a vision to provide quality aged care services that are accessible by all people and has a positive impact on their lives. We operate 22 residential aged care villages, 20 retirement villages, and a range of home and community services across NSW and the ACT.

Role Overview:

The Retirement Living Village Coordinator is responsible for the day-to-day operations of a Retirement Village, ensuring compliance with organisational policies, legal requirements, and maintaining high standards of customer service. You will operate within your professional scope and the professional and ethical framework.

Key Responsibilities:

• Assist in setup and administration of Retirement Village units, ensuring compliance with RFBI standards and legal requirements.
• Populate and execute Retirement Village Contracts with delegated parties.
• Accurately input resident data into the Resident Management system (Epicor) and manage departures.
• Professionally manage day-to-day village operations
• Ensure compliance with legislative requirements and establish effective relationships with stakeholders.
• Monitor Village financial performance, delivering high-quality services within budget.
• Support sales, marketing, and customer satisfaction efforts, maintaining high occupancy and satisfaction levels.
• Implement risk management strategies, drive continuous improvement, and participate in professional development programs.

Qualifications and Experience:

• Minimum of 2 years administrative experience, preferably in Retirement Village settings.
• Proven adaptability to changing environments and priorities.
• Track record of delivering excellent customer service.
• Excellent communication and interpersonal skills, including the ability to communicate health and emotional changes of residents accurately and promptly.Ability to travel throughout the network of villages as required.

What you'll get in return:

• Be a part of a supportive & friendly environment
• The opportunity to develop and grow within this organisation
• 17.5% Annual Leave loading
• Eligible for 'not for profit' salary packaging up to $18,550 Benefits - Increase your package