Resident Experience & Village Operations Lead

Martha Bay Services Inc.; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent work/life balance

Caring team environment

Career progression and development

Job summary

Martha Bay Retirement Village in Mount Martha (Melbourne area) is seeking an Assistant Village Manager to build relationships with residents, coordinate activities, assist operations, and handle complaints while ensuring safety and compliance with standards.

You will work closely with the Village Manager to provide exceptional service, manage communications, and support transitions for residents, with a focus on engagement and a high level of customer care.

Qualifications

• Genuine passion for interacting with people.
• Experience in a front-line customer facing role within retirement living, business, hospitality, finance, property management, health or related sectors.
• Proficient in Administrative Support, CRM, Facility Management, and Concierge Services skills.
• Excellent Communication, Planning and Prioritisation and Cross-Functional Team Working skills.

Responsibilities

• Builds strong relationships with residents, provides exceptional service to enhance resident satisfaction and experience by promptly addressing their needs, and ensures a high level of engagement with village services and amenities.
• Coordinates resident activities, initiatives, and events to promote an active and connected community lifestyle by preparing the village newsletter, activities calendar, and other relevant communications in consultation with the Village Manager.
• Assists the Village Manager in managing village operations and ensures compliance with the Retirement Villages Act, Code of Conduct, and Accreditation Standards.
• Ensures timely and appropriate resolution of resident complaints, concerns, and suggestions by working closely with the Village Manager.

Skills

Customer service

CRM

Facility management

Concierge services

Communication

Planning

Cross-functional teamwork

Job description

Martha Bay Retirement Village in Mount Martha (Melbourne area) is seeking an Assistant Village Manager to build relationships with residents, coordinate activities, assist operations, and handle complaints while ensuring safety and compliance with standards.

You will work closely with the Village Manager to provide exceptional service, manage communications, and support transitions for residents, with a focus on engagement and a high level of customer care.