General Manger - Operations

Centennial Living Pty Ltd; Melbourne; On-site; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Professional development

Flexible working arrangements

Mentoring opportunities

Collaborative culture

Industry networks

Job summary

Centennial Living Pty Ltd is seeking a General Manager - Operations to elevate the performance and financial health of our retirement village portfolio in Melbourne. You will work closely with the COO, Property Managers, and Settlement Coordinators, guiding Village Managers to ensure compliant, cost-effective operations and efficient re-leasing processes.

You will lead cross-functional teams, implement policy and financial frameworks, and drive resident-focused programs to enhance wellbeing,

Qualifications

• Experience in Retirement Village management, Facilities Management, or Body Corporate management is advantageous.
• Proven ability to drive results through policy, strategy and financial frameworks.
• Track record of leading and developing diverse teams across multiple sites.

Responsibilities

• Lead Village Management teams and foster relationships with Resident Committees.
• Oversee portfolio governance to ensure compliance with the Retirement Villages Act 1986 (Vic).
• Ensure cost-effective capital expenditure and timely unit turnovers.
• Partner with Property Managers and Village Managers to support sales targets.
• Develop and refine operational policies to ensure consistent service standards.
• Provide day-to-day support and guidance to Village Managers.

Skills

Leadership

Stakeholder management

People management

Communication

Education

Bachelor's degree in Business/Property/Accounting

Job description

At Centennial Living, we create inspiring and sought-after places to live. We currently manage 11 villages comprising 2,400 dwellings throughout metropolitan Melbourne, with active plans to expand further as growth, development, and acquisition opportunities arise.

Our success relies upon effective relationships with residents, Village Managers, staff, suppliers, and investors. Driven by a "can-do" attitude, successful people at Centennial Living possess a growth mindset, applying deep operational insights to problem-solving, industry compliance, and policy development. Respecting the knowledge and scope of Village Managers and Resident Committees ensures we work together effectively to provide lifestyle, vitality, and support across our village communities while meeting key investment objectives.

About the role

The General Manager - Operations is a pivotal leadership role within the organisation, responsible for enhancing the physical and financial health of our villages.

Reporting to the Chief Operations Officer, the role works closely with Property Managers, Sales Managers, Settlement Coordinators, and has Village Managers reporting to the role to ensure seamless operations, regulatory compliance, cost-effective capital allocation, and an efficient re-leasing program.

Key responsibilities

• Leading Village Management teams and fostering constructive relationships with Resident Committees.
• Overseeing portfolio governance to ensure full compliance with the Retirement Villages Act 1986 (Vic).
• Ensuring cost-effective, high-quality, and timely application of Proprietor capital expenditure.
• Partnering with Property Managers and Village Managers to deliver smooth unit turnovers that support sales targets.
• Establishing systems including Risk Management to facilitate excellence in service delivery and organisational response, including Village Dispute resolution.
• Collaborating with villages on programs that enrich resident personal wellbeing and vitality.
• Developing, monitoring, and refining operational policies to ensure consistent service standards across all sites.
• Providing day-to-day operational support, coaching, and guidance to Village Managers.

What we’re looking for

• Experience in Retirement Village management, Facilities Management, or Body Corporate management is a distinct advantage.
• Relevant tertiary qualifications in Business Management, Property Management, Accounting, Construction Management, or Property Development are highly preferred.
• Proven ability to drive results and deliver operational excellence. Through policy, strategy and financial frameworks
• Track record of successfully leading, developing and managing diverse teams in a multi-site or complex operational environment
• Strong communication and stakeholder management skills, with the ability to interact effectively with residents, committees, contractors and senior management

What we offer

Centennial Living is committed to supporting the individual, allowing them to forge their own path through coaching, professional development and wellbeing support. We offer a competitive salary package commensurate with experience and qualifications. Additional benefits include:

• Opportunities for professional development and industry training to support career advancement
• Flexible working arrangements to support work-life balance
• Supportive management and mentoring opportunities, with the ability to contribute to the strategic direction of the organisation
• A collaborative and inclusive workplace culture that values innovation and continuous improvement
• Access to industry networks and professional associations

We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.