Assistant Village Manager | Retirement Living

MyPlace; Campbelltown; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

24/7 wellbeing support

Extra day for you (My Day) leave

Career development pathways

We Shine Savings

Fitness Passport

Job summary

Levande Macarthur Gardens in Campbelltown is seeking an Assistant Village Manager to support daily operations and deliver a positive resident experience. You’ll work with the Village Manager to oversee resident engagement, village administration, and contractor coordination.

You’ll build practical skills in budgets, expenditure tracking and community activities, while developing leadership as you cover for the Village Manager when away.

Qualifications

• Customer service experience and ability to build relationships.
• Budget understanding and daily operations knowledge.
• Strong communication and problem-solving skills.
• Comfort with Microsoft Office and learning new systems.

Responsibilities

• Assist with resident engagement and resolving concerns.
• Support village administration, contractor services and arrivals/departures.
• Assist with budgets, expenditure tracking and maintenance planning.
• Coordinate community activities and work with Sales & Marketing on local initiatives.
• Support the team when the Village Manager is away.
• Promote safe work practices and regulatory compliance.

Job description

Assistant Village Manager | Retirement Living

Build your experience in village management while creating a community where residents feel connected, supported and at home.

As Assistant Village Manager at Levande Macarthur Gardens in Campbelltown, you’ll work closely with the Village Manager to support daily operations and deliver a positive resident experience.

You’ll gain practical experience across resident engagement, village operations and financial management, becoming a trusted point of contact for residents and a reliable partner in keeping the village running well.

You’ll have the opportunity to:

• Broaden your operational and commercial skills while contributing to residents’ everyday experience.
• Develop your leadership capability, including providing support when the Village Manager is away.
• Bring ideas that improve village services and strengthen community connections.
• Explore your career development through Levande’s Village Operations pathways.

Why You Will Like Working Here

At Levande, your work helps older Australians live well every day. You’ll see the impact of your decisions through the relationships you build, the problems you resolve and the experiences you help create.

You’ll work alongside people who share their knowledge, with access to learning and development that supports your growth.

Your benefits include:

• 24/7 wellbeing support: Access Sonder, your Everyday Wellbeing Companion, for confidential health, safety and wellbeing support for you and your family.
• An extra day for you: Take My Day, an additional day of leave each year to spend on something meaningful.
• Career development: Access Village Operations Career and Development Pathways and an extensive on-demand learning library.
• Everyday savings: Access discounts on shopping, dining, movies and holiday accommodation through We Shine Savings.
• Fitness Passport: Access affordable gym and fitness memberships for you and your family across participating locations.

What You Will Be Working On

Your day could include helping a resident resolve a concern, reviewing expenditure with the Village Manager or coordinating contractors to keep shared spaces safe and welcoming.

You’ll focus on:

• Building trusted relationships with residents, families and resident committees, responding to feedback and helping resolve concerns.
• Supporting daily operations, village administration, contractor services and the smooth coordination of resident arrivals and departures.
• Assisting with budgets, expenditure tracking and maintenance planning to support a well-managed village.
• Helping coordinate community activities and working with Sales & Marketing on local initiatives.
• Supporting the team, including providing guidance and feedback when the Village Manager is away.
• Supporting safe work practices, regulatory compliance, sustainability initiatives and improvements to the way the village operates.

What Type of Person Will Be Successful

You’re approachable, organised and comfortable balancing people’s needs with practical operational priorities. You communicate clearly, follow through on commitments and bring sound judgement to sensitive conversations.

You’ll bring:

• Experience delivering strong customer service and building effective relationships.
• A practical understanding of budgets, expenditure and everyday business operations.
• Strong communication and problem-solving skills, with the ability to work collaboratively and influence positive outcomes.
• Confidence using Microsoft Office and learning new systems.
• The ability to work consistently onsite at Macarthur Gardens, supporting residents and daily village operations.

Retirement living or property management experience would be valuable, as would familiarity with relevant legislation. Experience in hospitality, accommodation, community management or other service businesses can also provide a strong foundation.