Resident Experience & Ops Lead — Care & Services Manager

Infinite Care; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Tax-free salary packaging (up to $15,9

Tax-free meals/entertainment allowance

Fitness Passport

Discounted Health Insurance

Employee Assistance Program (EAP)

Staff discounts

Ongoing training & development

Career opportunities across national网络

Job summary

Infinite Care is seeking a Duty Supervisor (Care & Services Manager) for Southhaven Care Home NSW. You’ll lead day-to-day operations, coordinate with clinical, hospitality, maintenance and admin teams, and ensure outstanding resident experiences while maintaining high standards across the home.

We welcome hands-on leaders with a background in operations, hospitality or customer service, ready to mentor staff and drive service excellence in a fast-paced environment.

Qualifications

• Experience in operations management or venue leadership in a customer-focused environment.
• Strong communication and relationship-building skills.
• Exceptional customer service and problem-solving abilities.

Responsibilities

• Oversee the smooth day-to-day operation of the aged care home across departments.
• Lead, mentor and support teams to deliver exceptional resident experiences.
• Collaborate with clinical, hospitality, maintenance, lifestyle and admin teams to maintain high standards.

Skills

Leadership

Operations management

Customer service

Team leadership

Job description

Infinite Care is seeking a Duty Supervisor (Care & Services Manager) for Southhaven Care Home NSW. You’ll lead day-to-day operations, coordinate with clinical, hospitality, maintenance and admin teams, and ensure outstanding resident experiences while maintaining high standards across the home.

We welcome hands-on leaders with a background in operations, hospitality or customer service, ready to mentor staff and drive service excellence in a fast-paced environment.