Resident Administration Officer

Opal HealthCare; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fun & Inclusive Team

Inspiring Leadership

Innovative Environment

Learning Culture

Impactful Contribution

Purpose-Driven

Job summary

Opal HealthCare is seeking a detail-oriented Resident Accounts & Maintenance Officer who will support resident account setup, billing, RAD processing, and statement distribution across our care communities, reporting to the Revenue Assurance Manager.

This role blends financial accuracy with excellent customer service, involves Proda access administration, data maintenance in our financial systems, and support for month-end processes to drive continuous improvement and regulatory compliance

Qualifications

• Diploma in Accounting or Finance is essential.
• Experience in accounts receivable or finance administration is advantageous.
• Strong attention to detail and ability to handle high volumes of transactions.
• Excellent customer service and communication skills.
• Experience in aged care, healthcare, or regulated environments is beneficial.
• Current Police Check or willingness to obtain one.

Responsibilities

• Process resident account setups, transfers, discharges, and billing journals.
• Administer RADs and related resident transactions.
• Generate and distribute resident statements and invoices.
• Maintain accurate resident and transactional data in financial systems.
• Process Proda user access requests and manage department forms.
• Investigate and resolve account queries while maintaining records.
• Support month-end processes and regulatory/compliance requirements.

Skills

Attention to detail

Customer service

Problem solving

Communication skills

Education

Diploma in Accounting or Finance

Job description

Are you a detail-oriented finance professional with a passion for customer service and process excellence?

\"At Opal HealthCare, we know that companies don't succeed, people do.\"

This is aged care but not as you know it!

Opal HealthCare is Australia's largest private aged care provider, with 148 Care Communities across five states and a national team of 24,000 dedicated professionals, we're changing lives every day. Our commitment to innovation drives us to pioneer new solutions, reshaping the way we care for our residents.

We are seeking a detail-oriented Resident Accounts & Maintenance Officer where you'll play a vital role in supporting resident account management and financial administration across our care communities.

Reporting to the Revenue Assurance Manager, you will be responsible for resident account setup and maintenance, billing and accommodation deposit processing, statement distribution, Proda access administration, and maintaining accurate records.

This role is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys combining financial accuracy with excellent customer service.

Key Responsibilities

• Process resident account setups, transfers, discharges, billing journals, and account adjustments
• Administer Refundable Accommodation Deposits (RADs) and related resident transactions
• Generate and distribute resident statements and invoices
• Maintain accurate resident and transactional data within financial systems.
• Process Proda user access requests and manage department forms and documentation
• Investigate and resolve account queries while maintaining accurate records
• Support month-end processes, reporting requirements, and continuous improvement initiatives
• Ensure all activities comply with legislative, regulatory, and business requirements

About You

• Diploma in Accounting or Finance is essential
• Experience in accounts receivable, finance administration, or in a customer focused shared services environment is ideal
• Strong attention to detail and ability to manage high volumes of complex transactions
• Excellent customer service, communication, and problem-solving skills
• Experience in aged care, healthcare, or a highly regulated environment is highly advantageous
• Current Police Check (or willingness to obtain one)

What We Offer:

At Opal HealthCare, we're all about creating a nurturing work environment that encourages innovation, growth, and camaraderie. Here's what you'll enjoy:

• Fun & Inclusive Team: Join a diverse and professional team united by our purpose to bring joy to those we care for
• Inspiring Leadership: Engaged leaders who support and champion your growth
• Innovative Environment: Be part of an organisation that values creativity and innovation. Contribute to exciting projects that make a difference in our sector.
• Learning Culture: Commitment to your development and ongoing education
• Impactful Contribution: Join a team dedicated to enhancing the lives of our residents by ensuring the highest quality of care and services.
• Purpose-Driven: Be part of shaping the future of aged care and improving lives