Reservations Specialist: Groups & Events

Work Initiatives; Brisbane; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Career growth opportunities

F&B and Accommodation discounts

IHG discounts

Familiarisation Stay after 6 months

Referral Incentive Program

EAP program

Vista/IHG network perks

Job summary

Vista Hospitality Group in Brisbane is seeking a proactive Reservations Agent for voco and Hotel Indigo to maximise occupancy through effective booking practices, loyalty programs, and timely responses across phone, email, and web channels.

You will focus on groups reservations and events while supporting front desk activities, using Opera PMS, Simphony POS, and Concerto/TARS, with strong Excel/Word skills. A passionate hospitality mindset and excellent communication are essential.

Qualifications

• Demonstrated hospitality passion and guest-centric approach.
• Strong communication and customer service skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Receive and process reservations via phone, email, website, and other channels.
• Assist Reservations Supervisor to implement procedures and SOPs for reservations.
• Maintain group bookings and related websites, update rates and packages.

Skills

Hospitality mindset

Engaging communicator

Detail oriented

Multitasking

Customer service

Tools

Opera PMS

Simphony POS

Concerto/TARS

Meeting Broker

Job description

Vista Hospitality Group in Brisbane is seeking a proactive Reservations Agent for voco and Hotel Indigo to maximise occupancy through effective booking practices, loyalty programs, and timely responses across phone, email, and web channels.

You will focus on groups reservations and events while supporting front desk activities, using Opera PMS, Simphony POS, and Concerto/TARS, with strong Excel/Word skills. A passionate hospitality mindset and excellent communication are essential.