Guest Service Agent - Elevate Stays, Discounts & Growth

EVT Connect Hospitality; Brisbane; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative team environment

Accommodation and dining discounts

Job summary

Hotel Indigo Brisbane City Centre & voco Brisbane City Centre are seeking a guest-focused Guest Service Agent to join the Front Office team. You will be the first point of contact for guests, ensuring a warm welcome, seamless check-in and check-out, and outstanding service throughout their stay.

You will support daily front office operations with professionalism and discretion. In this role you will handle inquiries, reservations and billing with accuracy, collaborate with housekeeping and

Qualifications

• Previous experience in a Guest Service Agent/Front Office role (hotel experience preferred).
• Strong customer service and communication skills.
• Ability to work in a fast-paced hospitality environment.
• Full working rights in Australia.

Responsibilities

• Deliver a warm, professional check-in and check-out experience for all guests.
• Handle guest enquiries, requests and complaints promptly and professionally.
• Process reservations, amendments and cancellations accurately using the hotel system (Infor HMS).
• Maintain accurate guest accounts, billing and cashiering procedures.
• Collaborate with Housekeeping, Maintenance and other departments to ensure a smooth guest stay.
• Promote hotel facilities, services and local attractions to enhance the guest experience.
• Support upselling opportunities including room upgrades and late check-out.

Skills

Guest service

Customer service

Communication

Multitasking

Teamwork

Flexibility

Job description

Hotel Indigo Brisbane City Centre & voco Brisbane City Centre are seeking a guest-focused Guest Service Agent to join the Front Office team. You will be the first point of contact for guests, ensuring a warm welcome, seamless check-in and check-out, and outstanding service throughout their stay.

You will support daily front office operations with professionalism and discretion. In this role you will handle inquiries, reservations and billing with accuracy, collaborate with housekeeping and