Premium Guest Services & Reservations Coordinator

RGIT Australia; Canberra; On-site; AUD 64,000 - 87,000; Full time

Benefits offered by this job

Staff discounts

Subsidised meals

Career development

Onsite parking

Premium waterfront setting

Job summary

Canberra Southern Cross Club in Canberra's Yarralumla precinct seeks a Reservations & Member Services Coordinator to greet members and guests, set a refined, welcoming tone, and manage front-of-house duties in our premium Yacht Club setting. You will handle bookings, transactions and guest inquiries with warmth, coordinate with dining and events teams, verify IDs, and uphold the elevated standards our venue is known for.

RSA certification and Police Check are required.

Qualifications

• Current RSA certification required.
• Polished communication with premium clientele.
• Experience using club or POS systems.
• Strong numerical and administrative skills, with accuracy.

Responsibilities

• Greet members and guests to create a refined first impression.
• Manage bookings and reconciliations using POS and membership systems.
• Provide information on venue offerings and services.
• Monitor operations and report guest experience issues.

Skills

Professional communication

POS system proficiency

Customer service

Multitasking

Education

RSA certification

Police Check

Tools

POS systems

Membership platforms

Booking platforms

Job description

Canberra Southern Cross Club in Canberra's Yarralumla precinct seeks a Reservations & Member Services Coordinator to greet members and guests, set a refined, welcoming tone, and manage front-of-house duties in our premium Yacht Club setting. You will handle bookings, transactions and guest inquiries with warmth, coordinate with dining and events teams, verify IDs, and uphold the elevated standards our venue is known for.

RSA certification and Police Check are required.