Reservations Manager - Flagstaff Gardens Hotel

EVT Limited; Melbourne; In loco; AUD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

50% off dining and stays across EVT

$2 movie tickets + discounts on Gold/​

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Descrizione del lavoro

EVT Limited is seeking a hands-on Reservations Leader to run the Reservations Department across our hotel network in Melbourne. You will set policies, oversee inquiries via phone, email, website and third parties, and drive occupancy and revenue through effective inventory control.

You will coach and develop a team of reservation agents, partner with Operations, Sales, Marketing and Revenue on pricing and promotions, and analyze data to forecast performance against budgets.

Competenze

• Proven experience in a reservations or similar hotel role.
• Knowledge of Opera and iVvy hotel operating systems.
• Strong leadership and coaching ability.
• Forecasting, budgeting and data analysis experience.
• Excellent communication and customer-first approach.
• Ability to make timely decisions under pressure.

Mansioni

• Lead the Reservations Department, setting policies and best practice and monitoring enquiries across phone, email, website and third party channels
• Manage inventory and room allocations to maximise occupancy and revenue
• Recruit, train, coach and review a team of reservation agents, building a culture of teamwork and excellent service
• Partner with Operations, Sales and Marketing, and Revenue on pricing strategies, promotions and packages, and keep across market and competitor trends
• Analyse reservation data and report on performance, occupancy and revenue against budget and forecast
• Resolve escalated guest issues, and keep reservation systems and tools up to date and optimised

Conoscenze

Leadership

Forecasting

Data analysis

Customer focus

Strumenti

Opera

iVvy

Descrizione del lavoro

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities

• Lead the Reservations Department, setting policies and best practice and monitoring enquiries across phone, email, website and third party channels
• Manage inventory and room allocations to maximise occupancy and revenue
• Recruit, train, coach and review a team of reservation agents, building a culture of teamwork and excellent service
• Partner with Operations, Sales and Marketing, and Revenue on pricing strategies, promotions and packages, and keep across market and competitor trends
• Analyse reservation data and report on performance, occupancy and revenue against budget and forecast
• Resolve escalated guest issues, and keep reservation systems and tools up to date and optimised

What You'll Bring

• Proven experience in a reservations or similar hotel role
• Knowledge of hotel operating systems such as Opera and iVvy
• Strong leadership skills, with the ability to coach and motivate a team
• Sound commercial judgement, with confidence in forecasting, budgets and data analysis
• Clear, confident communication and a customer first approach
• Resilience and the ability to make timely, well informed decisions under pressure

How You Work

• Owner's mindset: acts on data and feedback, and ships improvements
• Inclusive leader: values diverse perspectives and builds belonging
• Hands on and non hierarchical: leads from the front
• Resilient and solutions focused: stays calm and moves fast

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.