Night Auditor

Four Points by Sheraton; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Staff discounts on F&B and rooms

Flexible working hours

Training programs and career growth

Employee Assistance Program

Employee referral incentives

Marriott network benefits

Job summary

Four Points by Sheraton Sydney, part of Marriott International, seeks a Night Auditor to join our front office team. You will assist guests during check-in/out, support the night manager with reporting, handle enquiries with a friendly service, and help grow guest relations for future bookings.

The role is full-time on-site in Sydney with opportunities to develop within Marriott’s global brand and receive staff discounts, flexible hours, and ongoing training.

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated, driven and energized in a fast-paced environment.
• Armed with smart solutions and a can-do attitude.

Responsibilities

• Assist travellers arriving and departing the hotel through the check in and departure process
• Assist the night manager in all reporting and system responsibilites
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Support your front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations

Skills

OPERA PMS

Customer service

Front office

Cash handling

Job description

Additional Information

Job Number 26114300

Job Category Rooms & Guest Services Operations

Location 88 Broadway, Sydney, New South Wales, Australia, 2008 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Night Auditor in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary:

• Assist travellers arriving and departing the hotel through the check in and departure process
• Assist the night manager in all reporting and system responsibilites
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Support your front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations

About You

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90 plus years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.