Reservations Manager

Accor; City of Port Phillip; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Accor discounts

Accor Partner Benefits (Europcar)

Discounted onsite car park

Employee Assistance Program

Inclusive and diverse environment

Mentoring and career development

Job summary

Pullman & Mercure Melbourne Albert Park, part of Accor, is seeking a Reservations leader to drive revenue and manage the reservations team onsite in Melbourne. You will forecast demand, manage rates, and optimize inventory while ensuring exceptional service quality.

Ideal candidates have 1–2 years in a similar leadership role within hospitality, experience with Opera Cloud, and a collaborative approach with Front Office and Sales.

Qualifications

• Minimum 1–2 years’ experience in a similar Reservations/sales leadership capacity.
• Qualifications in Hospitality/Tourism Management or Sales/Commercial.
• Hotel industry experience is preferred.
• Demonstrated leadership experience in a sales environment is preferred.
• Strong computer and systems skills, preferably Opera Cloud.

Responsibilities

• Lead, train, and support the Reservations team to ensure brand standards and high service quality.
• Drive revenue and occupancy through forecasting, monthly objectives, rate management, upselling, and inventory control.
• Manage all reservation enquiries and booking processes, ensuring accuracy and professionalism.
• Oversee group bookings, block management, overbooking mitigation, and occupancy optimization.
• Coordinate with Front Office and Sales for guest needs and opportunities.
• Monitor performance and reporting, forecast vs actual results, and maintain records.
• Ensure budgets, commissions/fees, and expenses are managed and financial tasks completed.

Skills

Leadership

Systems proficiency

Education

Hospitality / Tourism Management or Sales/Commercial

Tools

Opera Cloud

Job description

Company Description

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us! Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Together, We Champion Progress. Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay Do what you love, care for the world, dare to challenge the status quo! #BeLimitless

Job Description

• Lead, train, and support the Reservations team to ensure brand standards, procedures, and high service quality are consistently delivered.


• Drive revenue and occupancy performance through forecasting, monthly objectives, rate management, upselling, and inventory control.


• Manage all reservation enquiries and booking processes efficiently, ensuring accuracy, professionalism, and maximised revenue opportunities.


• Oversee group bookings and inventory management, including room allocations, block management, overbooking mitigation, and back-to-back occupancy optimisation.


• Ensure strong cross-department communication, particularly with Front Office and Sales, to support room allocation, guest needs, and business opportunities.


• Monitor performance and reporting, including analysing forecast vs actual results, preparing reports, and maintaining accurate reservation and account records.


• Maintain financial and administrative compliance, including managing budgets, processing commissions/fees, tracking expenses, and ensuring timely completion of financial tasks.


• Collaborate with Revenue and Sales leadership to set financial targets, attend yield meetings, identify opportunities, and implement strategies to achieve revenue and market share goals.

Qualifications

• Minimum 1-2 years’ experience in a similar role, or equivalent experience in a reservations/sales leadership capacity


• Qualifications in Hospitality/ Tourism Management or Sales/Commercial


• Hotel industry experience is preferred


• Demonstrated leadership experience, in a sales environment preferred.


• Strong computer and systems skills preferably in Opera Cloud.

Applicants must have full working rights in Australia to be considered, and we are unable to provide sponsorhip.

Benefits And Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.


• Access to Accor Partner Benefits such as Europcar.


• Discounted onsite car park available.


• Access to confidential Employee Assistance Program.


• Inclusive and diverse environment.


• A friendly and supportive work environment.


• Excellent opportunity to further grow and develop your career with an industry leader


• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition


• Mentoring and career development along-side experienced and dedicated professionals.


• We are unable to provide sponsorship for this role, so Australian working rights are required.