Reservations Leader - Guest Experience, Nights & Weekends

Accor Apartments & Realty; Gold Coast City; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Accor Apartments & Realty on the Gold Coast is seeking a skilled Reservations Manager to lead our reservations team from inquiry to guest arrival. You will optimise room availability, rates and guest services, inspiring the team to deliver outstanding service.

You will onboard new staff, allocate rooms by demand, handle secure payments and resolve guest concerns with calm efficiency, while maintaining a flexible schedule including nights and weekends.

Formación

• Experience as a Reservations or Front Office Team Leader.
• Excellent written and spoken communication skills.
• Proficiency in using reservation and property management systems.
• Ability to multitask, work under pressure and address guest concerns.
• Team player with a positive attitude and flexibility for shifts.

Responsabilidades

• Lead reservations day-to-day operations with expertise.
• Manage bookings via phone, email, and online platforms with accurate information on availability and rates.
• Onboard new team members with necessary skills and knowledge.
• Allocate rooms based on guest preferences, availability and demand.
• Safely handle payment transactions and verify billing details for accuracy.
• Assist in resolving guest complaints or issues related to reservations, billing, or room assignments.

Conocimientos

Leadership

Communication

Reservation systems

Multitasking under pressure

Team player

Flexible schedule

Herramientas

PMS software

Descripción del empleo

Accor Apartments & Realty on the Gold Coast is seeking a skilled Reservations Manager to lead our reservations team from inquiry to guest arrival. You will optimise room availability, rates and guest services, inspiring the team to deliver outstanding service.

You will onboard new staff, allocate rooms by demand, handle secure payments and resolve guest concerns with calm efficiency, while maintaining a flexible schedule including nights and weekends.