Reservations Manager

Accor; Sydney; On-site; AUD 85,000 - 125,000; Full time

Benefits offered by this job

Discounted stays

F&B discounts worldwide

Employee assistance program

Global career opportunities

Job summary

Accor in Sydney is seeking a Reservations Manager to lead the Reservations team, optimise revenue, and deliver outstanding guest service. You will oversee daily operations, ensure accuracy and implement robust procedures to drive efficiency.

The role requires leadership, hospitality experience and proficiency with reservation systems, with emphasis on accuracy, communication and cross-functional collaboration across departments.

Qualifications

• Experience in hotel reservations, preferably in a supervisory/management role.
• Strong leadership, communication and interpersonal skills.
• Excellent organisational and time-management abilities.
• Proficiency in Opera PMS, GDS, and Microsoft Office/Outlook.
• Sound understanding of hotel operations, reservation processes and revenue management principles.

Responsibilities

• Lead, motivate and support the Reservations team to achieve departmental objectives.
• Oversee and coordinate daily reservations operations for accuracy and efficiency.
• Develop and implement effective reservation procedures and processes.
• Manage reservations using Opera PMS, GDS and other online systems.
• Collaborate with Revenue Manager to support revenue optimisation and financial goals.
• Maintain accurate reservation records, reporting and system information.
• Build strong relationships with internal departments and external stakeholders.
• Deliver exceptional guest service while maintaining operational excellence.

Skills

Leadership

Communication

Time management

Interpersonal skills

Analytical thinking

Tools

Opera PMS

GDS

Microsoft Office

Outlook

Job description

Job Description

Reporting directly to the Revenue Manager, you will oversee the daily operations of the Reservations Department, ensuring efficient processes, exceptional guest service and strong revenue performance.

Key Responsibilities:

• Lead, motivate and support the Reservations team to achieve departmental objectives.

• Oversee and coordinate daily reservations operations to ensure accuracy and efficiency.

• Develop and implement effective reservation procedures and processes.

• Manage reservations through Opera PMS, GDS and other online booking systems.

• Work closely with the Revenue Manager to support revenue optimisation and financial objectives.

• Maintain accurate reservation records, reporting and system information.

• Build strong working relationships with internal departments and external stakeholders.

• Deliver exceptional guest service while ensuring operational excellence.

Qualifications

• Previous experience in hotel reservations, preferably in a supervisory or management role.

• Strong leadership, communication and interpersonal skills.

• Excellent organisational and time-management abilities.

• Proficiency in Opera PMS, GDS, Microsoft Office and Outlook.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced hotel environment.

• A customer-focused mindset with a flexible and proactive approach.

• Sound understanding of hotel operations, reservation processes and revenue management principles.

Additional Information

At Accor, we believe Hospitality is a Work of Heart.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

Benefits Your Way

• Work alongside experienced hospitality leaders.
• Endless career opportunities across Accor's global network.
• Discounted accommodation and Food & Beverage worldwide from day one.
• Access to the Accor Employee Assistance Program.
• Exclusive Accor partner benefits and discounts.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.