Reservations Agent | InterContinental Melbourne the Rialto

Kimpton; Melbourne; Presencial; AUD 55 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Birthday Leave

Parental Leave

Wellness Days

Colleague Discounts

Brand Discounts

Resumo da oferta

InterContinental Melbourne The Rialto is seeking a Reservations Team member to be the first contact in our guests’ journey, ensuring a seamless booking experience and memorable moments for every guest.

You will handle inquiries and bookings, liaise with departments, build relationships with clients, manage group blocks, participate in sales initiatives, and showcase exceptional phone and in-person customer service skills.

Qualificações

• Passion for warm, welcoming guest service and memorable experiences.
• Excellent communication skills on phone and in person.
• High attention to detail and luxury service standards.
• Experience with Opera or similar PMS is preferred.
• Ability to work 8:00am–6:00pm within Reservations Team hours.
• You must be eligible to work in Australia.

Responsabilidades

• Assist with inquiries and bookings to ensure seamless guest journeys.
• Liaise with key hotel departments and maintain client relationships.
• Manage group blocks and participate in sales initiatives.
• Provide exceptional phone and in-person customer service.

Conhecimentos

Customer service

Communication

Attention to detail

Luxury hospitality

Ferramentas

Opera

Infrasys

Microsoft Office

Descrição da oferta de emprego

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights. If you're ready to embrace a wider world of experiences and craft memorable journeys for our guests, we'd love for you to join our team.

Your day to day

As part of our Reservations Team, you are the first point of contact in our guests’ journey. This is a role with a high emphasis on attention to detail; ensuring that every aspect of a guests booking experience is seamless and creates memorable moments even before they step into our iconic hotel.

The day-to-day role includes assisting with inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, managing group blocks, participating in sales initiatives and displaying exceptional phone and customer service skills.

What we need from you

• A passion for delivering warm and welcoming customer service & memorable guest experiences
• Amazing communication skills both on the phone & in person - you are a people’s person and this shines through
• Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience
• Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential
• Ability to work within the operational hours of our Reservations Team - 8.00am to 6.00pm
• You must meet the legal requirements to live & work in Australia

What we offer

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Melbourne the Rialto and proud to be IHG and we know you will be too.