F&B Attendant | Part Time | InterContinental Melbourne The Rialto

IHG Hotels & Resorts; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Paid Birthday Leave

Enhanced parental leave program

Wellness and mental health days

Colleague discounts across IHG hotels

Job summary

InterContinental Melbourne The Rialto, part of IHG Hotels & Resorts, invites you to join our Food & Beverage team. This frontline role spans restaurant, bar, in-room dining and events operations, offering a path to develop a career in a luxury hotel environment.

You will deliver exceptional service, welcome guests, take orders, and provide personalised recommendations, while maintaining high standards of safety, hygiene and presentation. A dynamic, guest-focused team awaits you.

Qualifications

• Previous hospitality or service industry experience preferred.
• Strong communication and guest service orientation.
• Ability to work as part of a team in a fast-paced environment.
• RSA certification in Victoria required.
• Willingness to work flexible rosters including evenings, weekends and public holidays.

Responsibilities

• Deliver exceptional service and ensure guest satisfaction.
• Welcome guests, take orders, and provide personalised recommendations.
• Create memorable dining experiences through attentive service.
• Acknowledge IHG One Rewards members and returning guests.
• Prepare restaurant and service areas before, during, and after service periods.
• Greet, seat, and assist guests in a friendly and courteous manner.
• Serve food and beverages in accordance with hotel service standards.
• Maintain cleanliness and presentation of restaurant, bar, and back-of-house areas.
• Manage stock rotation, replenishment, and storage in line with food safety standards.
• Assist with stocktakes and inventory control of food, beverage, equipment and linen.
• Attend team briefings and training sessions and support colleagues as required.
• Report hazards, incidents, maintenance issues and equipment faults per WH&S requirements.
• Promote a safe workplace with proper food safety and hygiene practices.
• Complete ad-hoc duties to support smooth hotel operations.

Skills

Hospitality experience

Teamwork

Communication skills

RSA Victoria

Job description

At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne. As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.

If you're passionate about hospitality and creating memorable guest experiences, we'd love to welcome you to our Food & Beverage team. This is an exciting opportunity to work across our restaurant, bar, in-room dining, and events operations while developing your career in a luxury hotel environment.

Your day to day

• Deliver exceptional service and ensure guest satisfaction remains your top priority
• Welcome guests warmly, take food and beverage orders, and provide personalised recommendations
• Create memorable dining experiences through attentive and professional service
• Acknowledge IHG One Rewards members and returning guests to enhance their experience
• Prepare restaurant and service areas before, during, and after service periods
• Greet, seat, and assist guests in a friendly and courteous manner
• Serve food and beverages in accordance with hotel service and timing standards
• Maintain the cleanliness and presentation of restaurant, bar, service stations, and back-of-house areas
• Manage stock rotation, replenishment, and storage procedures in accordance with food safety standards
• Assist with stocktakes and inventory control of food, beverage, equipment, and linen
• Attend team briefings and training sessions and support colleagues as required
• Report hazards, incidents, maintenance issues, and equipment faults in accordance with WH&S requirements
• Promote a safe workplace by following food safety, hygiene, and workplace health and safety procedures
• Complete ad-hoc duties to support the smooth operation of the hotel

What We Need From You

• A passion for hospitality and delivering exceptional guest experiences
• Previous experience in a food and beverage, restaurant, bar, or hospitality role is highly regarded
• A warm, friendly, and professional communication style
• Strong teamwork skills with the ability to work collaboratively across departments
• A good understanding of food and beverage service standards
• Strong attention to detail and the ability to multitask in a fast-paced environment
• A good grasp of reading, writing, and basic maths
• Ability to remain on your feet for extended periods and perform physical duties when required
• Responsible Service of Alcohol (RSA) certification in Victoria
• Commitment to maintaining high grooming, hygiene, and presentation standards
• Flexibility to work a rotating roster, including evenings, weekends, and public holidays
• You must meet the legal requirements to live and work in Australia

What We Offer

• Paid Birthday Leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• An immense colleague discounts platform for all your favourite brands and retailers
• Ongoing learning and development opportunities to support your career growth within IHG
• Transfer of entitlements as you move and grow within the IHG family

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.