Duty Manager | Full Time | InterContinental Melbourne The Rialto

InterContinental Hotels & Resorts; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Paid Birthday Leave

Enhanced parental leave

Wellness days

Colleague discounts across IHG hotels

Job summary

InterContinental Melbourne The Rialto is seeking a Duty Manager to lead Front Office operations and deliver exceptional guest service in a luxury hotel.

You will drive upselling, manage VIP arrivals, and coordinate with all departments to ensure smooth daily operations. Previous leadership in hotel operations and a strong service mindset are essential for success.

Qualifications

• Leadership experience in Front Office or hotel operations.
• Qualification in Hotel Management or Business Administration preferred.
• Strong understanding of luxury hospitality and guest service excellence.
• Excellent communication and interpersonal skills.
• Ability to lead, coach, and motivate teams.
• Strong organisational skills for fast-paced environments.
• Experience using Property Management Systems (PMS).
• Current valid driver’s licence.
• Fluent English; additional languages helpful.

Responsibilities

• Lead and support Front Office operations, including Reception and Instant Service.
• Deliver exceptional guest experiences through proactive service and personalised interactions.
• Respond to guest feedback and resolve concerns efficiently and professionally.
• Coordinate with hotel departments to ensure smooth daily operations.
• Oversee hotel operations in the absence of senior management.
• Welcome and assist VIP guests, ensuring a memorable arrival and stay.
• Drive upselling initiatives and maximise revenue opportunities.
• Monitor guest accounts, billing instructions, and room revenue controls.
• Maintain high standards of colleague performance, presentation, and professionalism.
• Ensure compliance with hotel emergency procedures and safety standards.
• Conduct regular inspections of front and back of house areas.
• Support workforce planning and operational staffing requirements.
• Promote a safe, positive, and collaborative workplace environment.

Skills

Front Office Leadership

Communication Skills

Team Leadership

Organisational Skills

Upselling & Revenue

Education

Hotel Management Qualification

Business Administration

Tools

PMS (Property Management System)

Job description

Duty Manager | Full Time | InterContinental Melbourne The Rialto

At InterContinental Melbourne The Rialto, we're more than just a luxury hotel, we're a destination where exceptional service and memorable experiences come together. As part of the world's largest family of luxury hotels, we take pride in delivering the warm, sophisticated hospitality that defines the InterContinental® brand.

We are currently seeking a passionate and motivated Duty Manager to join our Front Office leadership team. This is an exciting opportunity to lead hotel operations, inspire colleagues, and create outstanding guest experiences within a world-class luxury environment.

Your Day-to-Day

• Lead and support Front Office operations, including Reception and Instant Service.
• Deliver exceptional guest experiences through proactive service and personalised guest interactions.
• Respond to guest feedback and resolve concerns efficiently and professionally.
• Coordinate with all hotel departments to ensure smooth daily operations.
• Oversee hotel operations in the absence of senior management.
• Welcome and assist VIP guests, ensuring a memorable arrival and stay experience.
• Drive upselling initiatives and maximise revenue opportunities.
• Monitor guest accounts, billing instructions, and room revenue controls.
• Maintain high standards of colleague performance, presentation, and professionalism.
• Ensure compliance with hotel emergency procedures and safety standards.
• Conduct regular inspections of front and back of house areas.
• Support workforce planning and operational staffing requirements.
• Promote a safe, positive, and collaborative workplace environment.

What We’re Looking For

• Previous leadership experience within Front Office, Guest Services, or Hotel Operations.
• Qualification in Hotel Management, Business Administration, or a related discipline preferred.
• Strong understanding of luxury hospitality and guest service excellence.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to lead, coach, and motivate teams.
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• Experience using Property Management Systems (PMS).
• Current valid driver's licence.
• Fluent English communication skills; additional languages are highly regarded.

What We Offer

• Paid Birthday Leave.
• Enhanced parental leave program.
• Proactive paid wellness and mental health days.
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage.
• An immense colleague discounts platform for all your favourite brands and retailers.
• Ongoing learning and development opportunities to support your career growth within IHG.
• Transfer of entitlements as you move and grow within the IHG family.
• A supportive, inclusive, and collaborative team culture.

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.