Duty Manager | Full Time | InterContinental Melbourne The Rialto

Kimpton; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Paid Birthday Leave

Enhanced parental leave program

Wellness and mental health days

Colleague discounts across IHG Hotels

Learning and development opportunities

Transfer of entitlements within IHG

Job summary

InterContinental Melbourne The Rialto is seeking a passionate Duty Manager to lead Front Office operations, including Reception and Instant Service, and to inspire teams in a luxury hotel environment. You will drive guest satisfaction, staff development, and proactive service to deliver memorable experiences for every guest.

We are looking for a leader with Front Office or hotel operations experience, a background in luxury hospitality, excellent communication, and a strong ability to coach and

Qualifications

• 前提: Previous leadership experience in Front Office, Guest Services, or Hotel Operations.
• Strong understanding of luxury hospitality and guest service excellence.
• Exceptional communication and interpersonal skills.
• Proven ability to lead, coach, and motivate teams.
• Experience using PMS and managing hotel operations.

Responsibilities

• Lead and support Front Office operations, including Reception and Instant Service.
• Deliver exceptional guest experiences through proactive service and personalised interactions.
• Respond to guest feedback and resolve concerns professionally.
• Coordinate with other departments to ensure smooth daily operations.
• Oversee hotel operations in the absence of senior management.
• Welcome VIP guests and ensure memorable arrivals and stays.
• Drive upselling initiatives and maximise revenue opportunities.
• Monitor guest accounts and room revenue controls.
• Maintain high standards of colleague performance and presentation.
• Ensure compliance with safety and emergency procedures.
• Conduct regular inspections of front and back of house areas.
• Support workforce planning and staffing requirements.
• Promote a safe, positive, collaborative workplace.

Skills

Leadership

Guest service

Communication

PMS experience

Team coaching

Education

Hotel Management / Business Administration related

Tools

Property Management System (PMS)

Job description

At InterContinental Melbourne The Rialto, we're more than just a luxury hotel, we're a destination where exceptional service and memorable experiences come together. As part of the world's largest family of luxury hotels, we take pride in delivering the warm, sophisticated hospitality that defines the InterContinental® brand.

We are currently seeking a passionate and motivated Duty Manager to join our Front Office leadership team. This is an exciting opportunity to lead hotel operations, inspire colleagues, and create outstanding guest experiences within a world-class luxury environment.

Your Day-to-Day

• Lead and support Front Office operations, including Reception and Instant Service.
• Deliver exceptional guest experiences through proactive service and personalised guest interactions.
• Respond to guest feedback and resolve concerns efficiently and professionally.
• Coordinate with all hotel departments to ensure smooth daily operations.
• Oversee hotel operations in the absence of senior management.
• Welcome and assist VIP guests, ensuring a memorable arrival and stay experience.
• Drive upselling initiatives and maximise revenue opportunities.
• Monitor guest accounts, billing instructions, and room revenue controls.
• Maintain high standards of colleague performance, presentation, and professionalism.
• Ensure compliance with hotel emergency procedures and safety standards.
• Conduct regular inspections of front and back of house areas.
• Support workforce planning and operational staffing requirements.
• Promote a safe, positive, and collaborative workplace environment.

What We're Looking For

• Previous leadership experience within Front Office, Guest Services, or Hotel Operations.
• Qualification in Hotel Management, Business Administration, or a related discipline preferred.
• Strong understanding of luxury hospitality and guest service excellence.
• Exceptional communication and interpersonal skills.
• Demonstrated ability to lead, coach, and motivate teams.
• Strong organisational skills with the ability to prioritise in a fast-paced environment.
• Experience using Property Management Systems (PMS).
• Current valid driver's licence.
• Fluent English communication skills; additional languages are highly regarded.

What We Offer

• Paid Birthday Leave.
• Enhanced parental leave program.
• Proactive paid wellness and mental health days.
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage.
• An immense colleague discounts platform for all your favourite brands and retailers.
• Ongoing learning and development opportunities to support your career growth within IHG.
• Transfer of entitlements as you move and grow within the IHG family.
• A supportive, inclusive, and collaborative team culture.

We are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.