Reservations Agent

Fairmont Hotels & Resorts; Perth; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Accommodation and F&B discounts

Training platform access

Diversity & Inclusion initiatives

Job summary

Novotel Perth Murray Street is seeking an experienced Reservations Agent to join our team on a part-time basis (24 hours per week). You will handle inbound reservations, manage group bookings, and coordinate with multiple departments to ensure a seamless guest experience.

As the first point of contact, you will uphold impeccable service standards, maintain accurate room blocks, and assist with billing and policy explanations. A passion for hospitality and strong communication are essential.

Qualifications

• Experience with OPERA or similar PMS is required.
• Experience in a reservations role is preferred.
• Service oriented with attention to detail is essential.
• Confident and articulate communication, plus relationship-building skills.

Responsibilities

• Handle inbound reservations and group bookings to ensure a smooth guest start.
• Coordinate with groups and manage room blocks, rates, and codes.
• Process reservation changes, cancellations, and inquiries across channels.
• Set up billing and assist with on-site coordination of events.

Skills

PMS experience

Customer service

Group reservations

Communication skills

Multitasking

Hospitality mindset

Networking

Tools

OPERA PMS

Job description

“Hospitality is a work of Heart”at Novotel Perth Murray Streetpart of the Accor Group, where we champion diversity with purpose and heartfelt care. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

Nestled in the vibrant heart of Perth, Novotel Perth Murray Street is a contemporary 4.5-star hotel offering world-class dining, premium leisure facilities, and seamless access to the city’s best from Elizabeth Quay and RAC Arena to the St George’s Terrace business precinct. With Perth Underground Station just moments away, the hotel is perfectly positioned for both business and leisure travellers.Recognised as one of Western Australia’s leading hotels, we are a multiple award-winning property, including All Abilities Hotel and Environmental Services at the 2026 AHA WA Accommodation Awards, building on our 2025 Superior Accommodation win.Led by General Manager & Vice President Operations WA & TAS Nathan Frost, who was recently inducted into the AHA WA Accommodation Industry Hall of Fame, our hotel continues to set the benchmark for excellence in Western Australia’s hospitality landscape.

We have the perfect opportunity for an experienced part-timeReservations Agentto join our amazing team, 24 hours per week.

Job Description

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:

• Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
• Maintain fluency with the Accor Live Limitless Loyalty Program
• Oversee accuracy of room blocks, reservations, and rate codes
• Process all reservation requests, changes, and cancellations with different channels
• Identify guest reservation needs and determine appropriate room type
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Follow sales techniques to maximize revenue
• Respond to any challenges found for accommodating rooming requests
• Set-up proper billing accounts according to Finance policies
• Troubleshoot and resolve guest issues or refer to appropriate department

Qualifications

ALL about you:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Experience with Groups is advantageous
• Service oriented with an eye for detail
• Confident & articulate communication, relationship & networking skills
• Time management skills with the ability to multitask
• Entrepreneurial spirit with drive, ambition & high level of energy
• Passion for hospitality
• Experience in the Hotel Industry

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5500 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

Immediate access to global accommodation and F&B discounts

#LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

YOU MUST HAVE VALID AUSTRALIAN WORKING RIGHTS AS WE CANNOT PROVIDE SPONSORSHIP.