Research Operations Analyst

GenesisCare; Australia; Remote; AUD 48,000 - 72,000; Part time

Benefits offered by this job

Wellbeing support

Discounts with partners

My Fitness Passport

Career development

Job summary

GenesisCare is seeking a Research Operations Analyst to join the Research team on a part-time, 6-month contract. The role focuses on research systems operations, data quality, reporting, and process improvement across national teams, with remote work available from anywhere in Australia.

You will provide first-line system support, manage enhancements, assist with UAT, validation, and releases, and generate operational and research reports.

Qualifications

• Qualifications in information systems, business analytics, data analytics, health information management, health sciences, clinical research or a related field.
• Experience supporting business, operational, clinical, or research systems.
• Strong analytical and problem-solving skills with the ability to investigate and resolve user issues.
• Experience with reporting tools, data analysis, or business intelligence platforms.

Responsibilities

• Provide first-line support for research systems, reporting, and user access issues.
• Manage and prioritise operational system enhancements, requests, and change activities.
• Support user acceptance testing, defect resolution, validation activities and system releases.
• Maintain testing records, validation documentation, release notes and user communications.
• Produce routine operational, financial and research reports for stakeholders.
• Support the development and maintenance of Power BI dashboards and reporting solutions.
• Perform data quality reviews, reconciliations, and consistency checks across research systems.
• Monitor and improve data completeness and integrity within operational datasets.
• Develop and maintain work instructions, process documentation, and support materials.
• Deliver onboarding, refresher training, and practical support for research system users.
• Identify opportunities to improve, streamline, and automate operational processes.
• Support approved real-world evidence projects, data delivery activities, and clinical AI data validation initiatives.
• Ensure all activities are conducted in accordance with GenesisCare SOPs, Good Clinical Practice (GCP), and applicable regulatory requirements.

Skills

Analytical thinking

Stakeholder engagement

Communication skills

Problem solving

Education

Information systems / data analytics background

Tools

Salesforce

Power Platform

Power BI

Job description

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

At GenesisCare, we're passionate about creating better life outcomes for patients around the world. We're looking for a highly organised and analytical Research Operations Analyst to join our Research team.

This is an exciting opportunity for someone who enjoys working at the intersection of research operations, systems support, data quality, reporting, and process improvement. In this role, you'll help ensure the effective day-to-day operation of our research systems, support users across the business, and contribute to reporting, analytics, and operational improvement initiatives that enable high-quality research delivery.

Working closely with Research Operations, Data, IT, Finance, and Research teams nationally, you'll play a key role in supporting the systems, data, and processes that underpin GenesisCare's clinical research activities.

This is a part-time opportunity, working 3 days per week on a 6-month contract, with the flexibility to work remotely from anywhere in Australia.

More specifically, you will:

• Provide first-line support for research systems, reporting, and user access issues.
• Manage and prioritise operational system enhancements, requests, and change activities.
• Support user acceptance testing, defect resolution, validation activities and system releases.
• Maintain testing records, validation documentation, release notes and user communications.
• Produce routine operational, financial and research reports for stakeholders.
• Support the development and maintenance of Power BI dashboards and reporting solutions.
• Perform data quality reviews, reconciliations, and consistency checks across research systems.
• Monitor and improve data completeness and integrity within operational datasets.
• Develop and maintain work instructions, process documentation, and support materials.
• Deliver onboarding, refresher training, and practical support for research system users.
• Identify opportunities to improve, streamline, and automate operational processes.
• Support approved real-world evidence projects, data delivery activities, and clinical AI data validation initiatives.
• Ensure all activities are conducted in accordance with GenesisCare SOPs, Good Clinical Practice (GCP), and applicable regulatory requirements.

We're interested in hearing from people who have:

• Qualifications in information systems, business analytics, data analytics, health information management, health sciences, clinical research or a related field.
• Experience supporting business, operational, clinical, or research systems.
• Strong analytical and problem-solving skills with the ability to investigate and resolve user issues.
• Experience working with reporting tools, data analysis, or business intelligence platforms.
• The ability to manage competing priorities and follow tasks through to completion.
• Strong organisational, communication, and stakeholder engagement skills.
• Experience with Salesforce, Microsoft Power Platform, Power BI, data management, or project delivery would be highly regarded.
• A collaborative approach and the ability to work effectively across multidisciplinary teams.
• A commitment to data quality, continuous improvement, and operational excellence.

Benefits of joining our team:

• Be part of a purpose driven organisation dedicated to improving patient outcomes.
• Contribute to innovative research programs that help shape the future of cancer care.
• Work with leading research, data, and operational teams across Australia.
• Access ongoing learning, development, and career growth opportunities.
• Join a collaborative, supportive, and values driven team.
• Access exclusive discounts with Qantas, Bupa, and a range of retail partners.
• My Fitness Passport membership available.
• Free and confidential wellbeing support for you and your immediate family.

About GenesisCare

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of approximately 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.

GenesisCare is an Equal Opportunity Employer.