Research & Insights Coordinator

Norwest Recruitment; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Macquarie Park offices near transport

Job summary

Norwest Recruitment partners with a government organisation in Macquarie Park to appoint a Research & Insights Coordinator on a 12-month maternity leave contract. The role focuses on designing and delivering research from surveys to reporting, translating insights into decisions and improvements.

The candidate will work on customer satisfaction, community perception and feedback surveys, and engage with stakeholders to advise on methodologies and metrics.

Qualifications

• Degree in Business, Marketing, Psychology, Social Sciences, Market Research, or equivalent.
• Experience in survey design and customer/market research.
• Ability to translate insights into actionable recommendations.
• Strong report writing and presentation skills.
• Experience managing research projects end-to-end.

Responsibilities

• Lead and support strategic research projects from survey design and data collection through analysis, insights and reporting.
• Support community engagement initiatives through design and analysis of feedback mechanisms.
• Support development and delivery of the customer experience research program and metrics.
• Design and analyze customer satisfaction, community perception and feedback surveys.
• Advice on methodologies, survey questions and feedback mechanisms with stakeholders.
• Analyze data to identify trends and opportunities for improvement.
• Translate complex findings into clear reports for informed decision-making.

Skills

Research design

Data analysis

Stakeholder management

Report writing

Public speaking/presentation

Power BI

Education

Bachelor's degree in Business/Marketing/Psychology/Social Sciences/Market Research

Tools

Power BI

Job description

Norwest Recruitment is partnering with a government organisation based in Macquarie Park to appoint a Research & Insights Coordinator on a 12-month maternity leave contract.

This is a unique opportunity for a research, market insights, customer experience or data-driven professional to play a key role in understanding community and customer sentiment and translating research into meaningful insights that support better decision-making across the organisation.

The Role

• Leading and supporting strategic research projects from survey design and data collection, through to analysis, insights, and reporting.
• Supporting community engagement initiatives through the design, delivery, and analysis of community feedback mechanisms.
• Supporting the development and ongoing delivery of the customer experience research program, including reviewing existing methodologies and identifying meaningful metrics.
• Designing and analysing customer satisfaction, community perception and feedback surveys.
• Working closely with project managers and stakeholders to provide advice on appropriate research methodologies, survey questions and feedback mechanisms.
• Analysing research and customer data to identify trends, patterns, and opportunities for improvement.
• Translating complex research findings and data into clear concise reports that support informed decision-making.

About you

• The ability to independently conduct research, work with data, identify meaningful insights and communicate your findings in a way that helps stakeholders make decisions.
• A degree in Business, Marketing, Psychology, Social Sciences, Market Research, or relevant experience.
• Strong experience in survey design, customer satisfaction research, market research or community perception research.
• Demonstrated experience analysing data and translating findings into actionable insights.
• Experience developing or working with business performance and customer satisfaction metrics.
• Strong report writing and presentation skills, with the ability to communicate complex information simply and concisely.
• Experience managing research projects from conception through to delivery.
• Strong stakeholder management and the confidence to provide advice across different areas of an organisation.
• Experience with Power BI or other advanced data visualisation/analytics tools would be highly regarded, although it is not currently a core requirement.
• 12-month maternity leave contract
• Hybrid working - 3 days in the office / 2 days from home
• Modern offices in Macquarie Park, close to public transport.
• Opportunity to work across a broad range of high-profile community and customer research projects

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.