Research & Insights Coordinator

Cylex Local Search; Ryde; Hybrid; AUD 96,000 - 110,000; Full time

Benefits offered by this job

12-month maternity leave contract

Hybrid working

Macquarie Park offices near transport

Job summary

Norwest Recruitment is partnering with a government organisation to appoint a Research & Insights Coordinator on a 12-month maternity leave contract, based in Macquarie Park. The role focuses on leading strategic research from survey design to reporting and translating insights for leadership decisions.

You will design and analyse surveys, support community engagement, and help develop customer experience metrics with hybrid work options and a competitive hourly rate depending on experience.

Qualifications

• Independent research capability with data-driven insights.
• Experience designing surveys and measuring customer/community sentiment.
• Ability to translate findings into actionable insights for stakeholders.
• Experience managing research projects from conception to delivery.

Responsibilities

• Lead and support strategic research projects from survey design to reporting.
• Support community engagement through feedback mechanisms and analysis.
• Develop and deliver customer experience research metrics and methodologies.
• Design and analyze customer satisfaction and community perception surveys.
• Advise cross-functional stakeholders on research approaches and questions.
• Analyze data to identify trends and opportunities for improvement.
• Translate complex findings into clear, concise reports for decision-makers.

Skills

Survey design

Data analysis

Stakeholder management

Power BI

Education

Relevant degree (Business/Marketing/Psychology/Social Sciences/Market Research)

Tools

Power BI

Excel

Job description

Research & Insights Coordinator

• $70 - $80 per hour + Super
• 12-Month Contract - Hybrid Flexibility
• Macquarie Park Location

Norwest Recruitment is partnering with a government organisation based in Macquarie Park to appoint a Research & Insights Coordinator on a 12-month maternity leave contract.

This is a unique opportunity for a research, market insights, customer experience or data-driven professional to play a key role in understanding community and customer sentiment and translating research into meaningful insights that support better decision-making across the organisation.

The Role

• Leading and supporting strategic research projects from survey design and data collection, through to analysis, insights, and reporting.
• Supporting community engagement initiatives through the design, delivery, and analysis of community feedback mechanisms.
• Supporting the development and ongoing delivery of the customer experience research program, including reviewing existing methodologies and identifying meaningful metrics.
• Designing and analysing customer satisfaction, community perception and feedback surveys.
• Working closely with project managers and stakeholders to provide advice on appropriate research methodologies, survey questions and feedback mechanisms.
• Analysing research and customer data to identify trends, patterns, and opportunities for improvement.
• Translating complex research findings and data into clear concise reports that support informed decision-making.

About you

• The ability to independently conduct research, work with data, identify meaningful insights and communicate your findings in a way that helps stakeholders make decisions.
• A degree in Business, Marketing, Psychology, Social Sciences, Market Research, or relevant experience.
• Strong experience in survey design, customer satisfaction research, market research or community perception research.
• Demonstrated experience analyzing data and translating findings into actionable insights.
• Experience developing or working with business performance and customer satisfaction metrics.
• Strong report writing and presentation skills, with the ability to communicate complex information simply and concisely.
• Experience managing research projects from conception through to delivery.
• Strong stakeholder management and the confidence to provide advice across different areas of an organisation.
• Experience with Power BI or other advanced data visualisation/analytics tools would be highly regarded, although it is not currently a core requirement.

Benefits

• 12-month maternity leave contract
• $70 - $80 per hour + Super depending on experience.
• Hybrid working - 3 days in the office / 2 days from home
• Modern offices in Macquarie Park, close to public transport.
• Opportunity to work across a broad range of high-profile community and customer research projects

If you are a research, insights, customer experience or data professional looking for an opportunity where your work can directly influence how a government organisation understands and serves its community, we'd love to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.