Research Grants Coordinator, Pre-Award

University Of Technology Sydney; Sydney; On-site; AUD 38,000 - 55,000; Part time

Benefits offered by this job

Hourly pay 33.85 AUD

Paid training

Coaching and support

Flexible shifts

Fortnightly pay

No Sunday work

Friendly team

Office near North Sydney

Job summary

Mondial Telephone Fundraising in Sydney is seeking an outbound Fundraising Coordinator to contact charity supporters, thank them, and invite ongoing donations. You’ll be coached and supported by Team Leaders with three days of paid training to ensure you succeed.

Requirements include Australian working rights, a completed High School Certificate, and availability for at least 25 hours per week, including two weekday evenings until 8pm and every second Saturday (10am–5pm).

Qualifications

• Clear and warm communication over the phone.
• Ability to log call outcomes accurately in the system.

Responsibilities

• Make outbound calls to charity supporters across campaigns.
• Thank supporters and share impact of giving.
• Invite supporters to increase or restart donations on a regular basis.
• Handle questions with care and honesty; manage objections.

Skills

Clear communication

Warm phone manner

Attention to detail

Computer literacy

Team collaboration

Education

High School Certificate

Job description

Showing 1392 Research Grants Coordinator Pre Award jobs in Sydney

Make a real difference for Australian and New Zealand charities, every shift.

About us Mondial Telephone Fundraising is a North Sydney contact centre agency that partners with well‑known Australian and New Zealand charities. We make outbound fundraising calls to donors of the charities we work alongside, thanking them for their support and inviting them to help even more.

About the role In this outbound contact centre role, you’ll call supporters who already care about a cause. Your day will include:

• Making outbound calls to charity supporters across a range of campaigns


• Thanking supporters and sharing the impact of their giving


• Inviting supporters to increase their regular donation, start donating again if they’ve stopped, or begin donating on a regular basis


• Handling questions and objections with care, respect and honesty


• Accurately recording call outcomes and supporter details in our calling system


• Following each charity’s guidelines and fundraising compliance standards


• Working with your Team Leader to build your skills through ongoing coaching and feedback

Requirements

• Australian working rights


• A completed High School Certificate (or equivalent)


• Availability for at least 25 hours a week, including two weekday evenings until 8pm and every second Saturday (10am to 5pm)


• Able to work on site at our North Sydney office, just a short walk from the station

Qualities we look for

• You enjoy talking with people and can communicate clearly and warmly over the phone


• You’re comfortable using a computer and take care to get the details right


• You’re keen to learn, open to feedback and want to grow your skills


• You care about making a difference for people and causes

No fundraising or contact centre experience? No problem. Our three days of paid training and ongoing coaching will give you everything you need to succeed.

Benefits

• Hourly pay of $33.85, with no commission, so you know exactly what you’ll earn


• Three days of fully paid training, so you feel ready and confident before your first call


• Ongoing coaching and support from experienced Team Leaders


• Have a say in your shifts each week by submitting your availability (within our minimum hours and business needs)


• Paid fortnightly


• No Sunday work


• A friendly, welcoming team in an office a short walk from North Sydney train station, Victoria Cross Metro station and local bus stops


• Meaningful work, helping charities raise vital funds for the causes they support