Repairs & Spare Parts Technician

Samsonite; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Samsonite is seeking a hands-on Warehouse & Repairs Technician to support our repairs and spare parts operation in Melbourne. You will assess and repair products, manage spare parts inventory, process returns, and assist with day-to-day warehouse activities to ensure outstanding after-sales service.

The role emphasizes accurate data entry in CRM and SAP, contributing to continuous improvement and safe, organized operations in a fast-paced environment.

Qualifications

• Previous warehouse, stores, repairs, or technical service experience.
• Strong attention to detail and organisational skills.
• Comfortable using computer systems and data entry programs.
• A proactive, hands-on approach to work.
• Good problem-solving and troubleshooting skills.
• The ability to work independently and as part of a team.
• A commitment to workplace safety and quality standards.
• Excellent communication and customer service skills.

Responsibilities

• Support daily warehouse operations, including stock movement and inventory management.
• Pick, pack and dispatch spare parts and customer orders.
• Assist with the distribution of spare parts to service centres.
• Conduct product assessments and repairs.
• Strip products for reusable parts where required.
• Process returns and maintain accurate records.
• Perform data entry and maintain information within CRM and SAP systems.
• Deliver excellent customer service to internal and external stakeholders.
• Maintain a safe, clean, and organised work environment.
• Contribute to continuous improvement initiatives within the repairs operation.
• Assist with documenting repair procedures and sharing best practices with the team.

Skills

Warehouse experience

Attention to detail

Data entry

Proactive mindset

Troubleshooting

Team player

Safety standards

Customer service

Tools

CRM

SAP

Job description

Reporting to the Customer Care & Service Manager, you will play a key role in supporting our repairs and spare parts operation. You'll be responsible for assessing and repairing products, managing spare parts inventory, processing returns, and assisting with day-to-day warehouse activities to ensure our customers receive exceptional after-sales service.

Key Responsibilities

• Support daily warehouse operations, including stock movement and inventory management.
• Pick, pack and dispatch spare parts and customer orders.
• Assist with the distribution of spare parts to service centres.
• Conduct product assessments and repairs.
• Strip products for reusable parts where required.
• Process returns and maintain accurate records.
• Perform data entry and maintain information within CRM and SAP systems.
• Deliver excellent customer service to internal and external stakeholders.
• Maintain a safe, clean, and organised work environment.
• Contribute to continuous improvement initiatives within the repairs operation.
• Assist with documenting repair procedures and sharing best practices with the team.

About You

To be successful in this role, you will have:

• Previous warehouse, stores, repairs, or technical service experience.
• Strong attention to detail and organisational skills.
• Comfortable using computer systems and data entry programs.
• A proactive, hands-on approach to work.
• Good problem-solving and troubleshooting skills.
• The ability to work independently and as part of a team.
• A commitment to workplace safety and quality standards.
• Excellent communication and customer service skills.