Precision Repairs & Spare Parts Technician

Samsonite Group APAC & Middle East; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Job summary

Samsonite Group APAC & Middle East in Melbourne seeks a warehouse technician to support repairs and spare parts operations. You will assess and repair products, manage spare parts inventory, process returns and assist with day-to-day warehouse activities to ensure exceptional after-sales service.

Responsibilities include stock movement, dispatch, CRM/SAP data entry, and collaboration with service centres, with a focus on safety and continuous improvement.

Qualifications

• Previous warehouse, stores, repairs, or technical service experience.
• Strong attention to detail and organisational skills.
• Comfortable using computer systems and data entry programs.
• A proactive, hands-on approach to work.
• Good problem-solving and troubleshooting skills.
• The ability to work independently and as part of a team.
• A commitment to workplace safety and quality standards.
• Excellent communication and customer service skills.

Responsibilities

• Support daily warehouse operations, including stock movement and inventory management.
• Pick, pack and dispatch spare parts and customer orders.
• Assist with the distribution of spare parts to service centres.
• Conduct product assessments and repairs.
• Strip products for reusable parts where required.
• Process returns and maintain accurate records.
• Perform data entry and maintain information within CRM and SAP systems.
• Deliver excellent customer service to internal and external stakeholders.
• Maintain a safe, clean, and organised work environment.
• Contribute to continuous improvement initiatives within the repairs operation.
• Assist with documenting repair procedures and sharing best practices with the team.

Skills

Warehouse operations

Repair experience

Data entry

Customer service

Tools

SAP

CRM systems

Job description

Samsonite Group APAC & Middle East in Melbourne seeks a warehouse technician to support repairs and spare parts operations. You will assess and repair products, manage spare parts inventory, process returns and assist with day-to-day warehouse activities to ensure exceptional after-sales service.

Responsibilities include stock movement, dispatch, CRM/SAP data entry, and collaboration with service centres, with a focus on safety and continuous improvement.