Repair and Assessment Coordinator

Neve Jewels Group; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Birthday leave

Perkbox discounts

Job summary

Neve Jewels Group is seeking an organised Repair & Assessment Coordinator to join the Sydney Operations team. You will coordinate jewellery repairs, assessments, returns and replacements, while supporting stock management and operational requirements across our retail stores.

Working closely with store teams, workshops, suppliers and regional offices, you''ll help ensure efficient processes and exceptional after-sales service.

Qualifications

• Knowledge of jewellery, product assessment or repair processes.
• Experience in customer service, workshop coordination, retail operations or logistics.
• Strong communication, organisation and attention to detail.
• A proactive, solutions-focused approach with the ability to manage competing priorities.
• Confidence working with internal teams, suppliers and inventory systems.

Responsibilities

• Coordinate jewellery repairs, assessments, returns and replacements, ensuring timely resolution and accurate documentation.
• Manage jewellery movements between stores, workshops and customers.
• Liaise with workshops and internal teams to track repairs and resolve issues.
• Source stones, findings and components for urgent orders and repairs.
• Coordinate stock transfers, stocktakes and inventory reconciliations.
• Respond to customer and store enquiries via phone and email.
• Provide operational support to stores across logistics, packaging and stock management.
• Support process improvements and ensure compliance with company procedures.

Skills

Jewellery knowledge

Customer service

Workshop coordination

Retail operations

Logistics

Communication

Organization

Attention to detail

Proactive problem-solving

Stakeholder management

Inventory systems

Tools

Inventory systems

Job description

Neve Jewels Group is a fast-growing international jewellery company comprising leading diamond jewellery brands, including Austen & Blake, Diamonds Factory, and Sacet. As Europe's leading digital-first jewellery group, we're redefining the industry through innovation, exceptional craftsmanship, and outstanding customer experiences.

About You

• Knowledge of jewellery, product assessment or repair processes.
• Experience in customer service, workshop coordination, retail operations or logistics.
• Strong communication, organisation and attention to detail.
• A proactive, solutions-focused approach with the ability to manage competing priorities.
• Confidence working with internal teams, suppliers and inventory systems.

About the Role

We are seeking an organised and proactive Repair & Assessment Coordinator to join our Sydney Operations team. You will coordinate jewellery repairs, product assessments, returns and replacements, while supporting stock management and operational requirements across our retail stores.
Working closely with store teams, workshops, suppliers and regional offices, you'll help ensure efficient processes and exceptional after-sales service.

Key Responsibilities

• Coordinate jewellery repairs, assessments, returns and replacements, ensuring timely resolution and accurate documentation.
• Manage jewellery movements between stores, workshops and customers.
• Liaise with workshops and internal teams to track repairs and resolve issues.
• Source stones, findings and components for urgent orders and repairs.
• Coordinate stock transfers, stocktakes and inventory reconciliations.
• Respond to customer and store enquiries via phone and email.
• Provide operational support to stores across logistics, packaging and stock management.
• Support process improvements and ensure compliance with company procedures.

What We Offer

• Opportunity to join a rapidly growing international business.
• Career progression and leadership development opportunities.
• A collaborative and supportive team environment.
• The opportunity to contribute to operations across Australia and New Zealand.
• Birthday leave.

About Us

Neve Jewels Group is a fast-growing international jewellery company comprising leading diamond jewellery brands, including Austen & Blake, Diamonds Factory, and Sacet. As Europe's leading digital-first jewellery group, we're redefining the industry through innovation, exceptional craftsmanship, and outstanding customer experiences.

About You

• Knowledge of jewellery, product assessment or repair processes.

• Experience in customer service, workshop coordination, retail operations or logistics.
• Strong communication, organisation and attention to detail.
• A proactive, solutions-focused approach with the ability to manage competing priorities.
• Confidence working with internal teams, suppliers and inventory systems.

About the Role

We are seeking an organised and proactive Repair & Assessment Coordinator to join our Sydney Operations team. You will coordinate jewellery repairs, product assessments, returns and replacements, while supporting stock management and operational requirements across our retail stores.
Working closely with store teams, workshops, suppliers and regional offices, you'll help ensure efficient processes and exceptional after-sales service.

Key Responsibilities

• Coordinate jewellery repairs, assessments, returns and replacements, ensuring timely resolution and accurate documentation.
• Manage jewellery movements between stores, workshops and customers.
• Liaise with workshops and internal teams to track repairs and resolve issues.
• Source stones, findings and components for urgent orders and repairs.
• Coordinate stock transfers, stocktakes and inventory reconciliations.
• Respond to customer and store enquiries via phone and email.
• Provide operational support to stores across logistics, packaging and stock management.
• Support process improvements and ensure compliance with company procedures.

What We Offer

• Opportunity to join a rapidly growing international business.

• Career progression and leadership development opportunities.
• A collaborative and supportive team environment.
• The opportunity to contribute to operations across Australia and New Zealand.
• Birthday leave.
• Perkbox discounts

Ready to Join Us?

If you have a passion for jewellery and enjoy working in a fast-paced operational environment, we'd love to hear from you!

We celebrate diversity and welcome applicants from all backgrounds.