Renter Experience & Engagement Specialist

Downer Group; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program

Perks@Downer

Safety and wellbeing focus

Job summary

Downer Group, in partnership with Homes Victoria, seeks a Renter Maven to enhance the renter experience by guiding maintenance processes and supporting early issue escalation. You will contribute to clear guidance, respectful engagement and improved renter outcomes for Homes Victoria and the communities we serve.

You'll provide information to renters, act as a resource for operational teams on tenant trends, identify issues, support escalation, and promote responsible property care and service

Qualifications

• Experience in tenant engagement or resident-focused service roles.
• Strong written and verbal communication to explain processes clearly and empathetically.
• Ability to gather information and support escalation to internal teams.

Responsibilities

• Provide renters with clear, accurate information on maintenance processes and support.
• Act as a resource for operational teams by sharing tenant-related insights.
• Identify emerging tenant issues and escalate to Homes Victoria when required.
• Support initiatives to build tenant capability and promote responsible property care.
• Apply Zero Harm principles in interactions with Renters and teams.

Skills

Tenant engagement

Customer advocacy

Community support

Interpersonal communication

Documentation

Education

Background in community services/housing/related discipline

Job description

Downer Group, in partnership with Homes Victoria, seeks a Renter Maven to enhance the renter experience by guiding maintenance processes and supporting early issue escalation. You will contribute to clear guidance, respectful engagement and improved renter outcomes for Homes Victoria and the communities we serve.

You'll provide information to renters, act as a resource for operational teams on tenant trends, identify issues, support escalation, and promote responsible property care and service