Rental Sales Specialist

Avis; Mornington; On-site; AUD 42,000 - 60,000; Full time

Job summary

Junction Lodge Pty Ltd, an Avis Franchise, is seeking a Rental Sales Agent to handle rental and return transactions and promote Avis programs. The RSA will ensure vehicles meet QA standards and assist customers with enquiries while following company policies.

Based in Victoria, the role emphasizes customer service, sales skills and teamwork to deliver service excellence across locations in the South East VIC. Training provided.

Qualifications

• Essential: Demonstrate understanding and use of the Customer service and Sale process
• Desirable: Experience within the car rental industry / Experience meeting KPI’s
• Essential: Problem Solving / communication / Knowledge of OHS requirements / Attention to detail / basic computer use

Responsibilities

• Marketing and selling Avis Budget products and services through identifying customer needs, maximising sale opportunities and meeting sales goals set by Managers.
• Completing rental transactions and agreements for customers following established guidelines and procedures, providing customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other assistance required.
• Obtaining required authorisations, signatures imprints, addendum, confirmation numbers and perform Preferred, VIP or other special service as assigned.
• Reviewing completed contracts with customers, continually ensuring knowledge of rates, policies and procedures is current and understood.
• Ensuring vehicles are ready and meet the Quality Assurance standards for pick up.
• Checking returned vehicles, checking fuel levels, body damage, service due sticker and operation of vehicle, tyres and accessories.
• Removing damaged or problem vehicles from fleet to designated out-of-service area, completing incident reports and notifying dispatcher or rental counter of vehicles taken out of service.

Skills

Customer service

Sales process

Problem solving

Communication

Tools

WIZARD system

Job description

Junction Lodge Pty Ltd, an Avis Franchise, is seeking a Rental Sales Agent to handle rental and return transactions and promote Avis programs. The RSA will ensure vehicles meet QA standards and assist customers with enquiries while following company policies.

Based in Victoria, the role emphasizes customer service, sales skills and teamwork to deliver service excellence across locations in the South East VIC. Training provided.