Rental & Sales Concierge

Europcar; Sydney; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings and incentives

Six weeks parential leave

Ongoing training and career devt

Employee discounts

Wellbeing support

Job summary

Europcar Milperra is seeking a Sales & Customer Service Officer to join our Milperra team on a full-time basis. You will greet customers, process rental agreements, upsell products, and maintain vehicle readiness in a fast-paced environment.

We value customer-centric service, strong communication, and a proactive attitude. The role requires a valid Australian driver’s license and the ability to work a rotating roster, including weekends and public holidays.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Valid Australian driver’s license with a clean driving record.

Responsibilities

• Greet and assist customers in renting vehicles as based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication

Computer skills

Australian driver’s license

CRM systems

Tools

CRM systems

Job description

Europcar Milperra is seeking a Sales & Customer Service Officer to join our Milperra team on a full-time basis. You will greet customers, process rental agreements, upsell products, and maintain vehicle readiness in a fast-paced environment.

We value customer-centric service, strong communication, and a proactive attitude. The role requires a valid Australian driver’s license and the ability to work a rotating roster, including weekends and public holidays.