Rental Sales Agent

Europcar-Mobility-Group; Canberra; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Parental leave

Career development

Global brand

Employee discounts

Wellbeing support

Job summary

Europcar Mobility Group is hiring a Sales & Customer Service Officer for our Canberra Airport & City team on a full-time basis. You will greet customers, process rental agreements, and upsell products and services to meet targets.

The role requires prior sales or customer service experience, excellent communication, and the ability to perform in a fast-paced environment. A valid Australian driver’s license and work rights are required.

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to work in a fast-paced, high-pressure environment.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address inquiries promptly and professionally with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods for damages.
• Build strong customer relationships to encourage repeat business and referrals.
• Maintain knowledge of current promotions and products to assist sales.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles as required.

Skills

Sales experience

Customer service

Retail environment

Tools

CRM software

Job description

Job DescriptionAre you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Canberra Airport & City team on a full time basis!Why join Europcar?Competitive hourly rate + shift loadings + uncapped incentivesBoost your income with our performance-based incentive programSix weeks’ employer-paid parental leave (in addition to government entitlements)Ongoing training and career development opportunitiesGlobal brand opportunities across AU/NZ and beyondProudly ranked in the Top 30 of the 2025 GoodCompany AwardsAccess same-day pay through our financial wellbeing partnerReferral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)24/7 wellbeing support via EAP and the Calm AppSome of the key responsibilities include:Greet and assist customers in renting vehicles as based on their preferences and needsProcess rental agreements accurately and efficientlyPromote and upsell additional products and servicesAddress customer inquires and concerns promptly and professionally, with a service first approachAchieve or exceed individual and team sales targetsInspect vehicles before and after rental periods, noting any damagesMaintain knowledge of current promotions, services, and products to assist with sales effortsBuild strong customer relationships to encourage repeat business and referralsDetailing and cleaning vehicles to business quality standardsRefuel and transport vehiclesTo be considered, you should possess:Previous experience in sales, customer service or retailCar rental experience is highly desirableExcellent communication and interpersonal skills, with a customer-first mindsetConfident using computer systems and technologyAbility to work efficiently in a fast-paced, high-pressure environmentFlexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidaysValid Australian driver's license with a clean driving recordFull working rights in Australia (current and ongoing)A positive, proactive and team-oriented attitude!About Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning, and Euromobil, a German car rental player. The Group also operates the \"myEuropcar\" platform for vehicle subscription.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).More info: www.europcar-mobility-group.comEuropcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a \"value for money\" positioning.Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at: www.europcar-mobility-group.com