Rental Operations Agent / Customer Service Representative (Fulltime)

avisbudget; Cairns Regional; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Employee discounts

Full training

Wellbeing programme

Perkbox access

EAP support

Job summary

Avis Budget Group is seeking a Rental Operations Agent in Cairns, Queensland. The role combines front-counter customer service with back-of-house responsibilities, including bookings, vehicle inspections, and wash bay duties. Full-time, 38 hours per week, with comprehensive training provided.

Join a large, stable global organisation that values growth and internal career progression, offering a supportive culture and opportunities to move within the business.

Qualifications

• Applicants must have a full and valid driver’s licence.
• This is a full-time position requiring open availability to work days, weekends, nights, etc.
• Previous experience in retail, hospitality, customer service, sales or similar roles.
• Ability to work in a fast-paced environment while delivering exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to input rental information.

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles to company standards.
• Inspect vehicles for damages from previous rentals.

Skills

Customer service

Face-to-face interaction

Sales skills

Multi-tasking

Fast-paced environment

Tools

Booking systems

Job description

Working for our world-famous Car Rental brand in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

FT permanent position - 38 hours per week

Full training provided to help you achieve your goals & reach your potential

Supportive, friendly, and caring culture

Large, stable global organisation

Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicle for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you'll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What we're looking for

• Applicants must have a full and valid driver's licence
• This is a full time position that requires opened availability to work days, weekends, nights, etc
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Access to Perkbox - discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Cairns North
Queensland
Australia