Rental Operations Agent / Customer Service Representative (Fulltime)

APEX; Cairns Regional; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay + loadings + bonuses

Employee discounts on car rental

Full training provided

Wellbeing programme and discounted ins

Perkbox access

EAP for mental health

Job summary

Avis Budget Group is hiring a Rental Operations Agent in Cairns, Australia. The role combines frontline customer service with back-of-house duties, including bookings, vehicle checks, and wash duties. It offers full training and a path for internal growth within a large, global organisation.

The role requires a full, valid driver’s licence and the ability to work a flexible schedule including days, weekends and nights. Competitive pay with potential bonuses is offered.

Qualifications

• Full and valid driver’s license is required.
• This is a full-time role with open availability for days, weekends and nights.
• Experience in retail, hospitality, customer service, sales or similar roles is preferred.
• Able to follow procedures and use computer systems to input rental information accurately.

Responsibilities

• Interact with customers face-to-face and promote Avis Budget Group.
• Process rental transactions, contracts and bookings accurately.
• Clean the interior and exterior of vehicles to company standards.
• Inspect vehicles for damages from previous rentals and report issues.

Skills

Customer service

Retail experience

Communication

Cash handling

Tools

Rental booking systems

Job description

Working for our world-famous Car Rental brand in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities. FT permanent position – 38 hours per week. Full training provided to help you achieve your goals & reach your potential. Supportive, friendly, and caring culture. Large, stable global organisation. Opportunity to grow and move internally within our business.

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a full time position that requires opened availability to work days, weekends, nights, etc
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Cairns North Queensland Australia A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.